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Seniors Mobile Plans

SENIORS PLANS

$10
$
5
 

Per 30 days

 

20GB DATA
20GB data at 4G speed.
Thereafter, unlimited data at capped speed
+1GB Roaming Data
to selected countries
300 Local Call Minutes
30 Local SMS

Why TPG Mobile?

Special Offer

Available for a limited time only. 

Always-On Data

No Excess Data Charges Above 20GB.

No Lock-in Contract

Renewable every 30 days.

$0 Upfront Fees

No SIM card and registration fees.

 

Free Roaming Data

Includes 1GB roaming data to India, Indonesia, Japan, Malaysia, Philippines, Thailand and Taiwan (new!)

Awesome 4G Network

TPG Mobile plans are delivered using
4G technology.

 

Important things you need to know

Seniors Plans

Important Things You Need To Know

Seniors Plans 

  • Refers to Senior Go Digital Mobile Plan and Mobile Access for Seniors Plan
     
  • Mobile security VAS is included free for Mobile Access for Seniors Plan 

Local Usage Rates

Usage Types Rate
Mobile Data 
Local Data  20GB per 30 days at 4G speed, then speed capped for the remaining days
Excess Local Data Charges  N.A.
Standard Voice Calls
Calls to Local Numbers 300 Minutes
Calls to International Numbers From $0.01 per 30 seconds. For details, refer to "International Call Rates" below.
Excess Local Call Charges $0.01 per 30 seconds
Standard SMS
SMS to Local Numbers 30 Messages
SMS to International Numbers $0.10 per SMS (Outgoing not supported while roaming)
Excess Local SMS $0.05 per SMS
Other Services
International Roaming 1GB of high-speed roaming data in India, Indonesia, Japan, Malaysia, Philippines and Thailand. Excess roaming beyond the first 1GB will be charged at $3 per GB for these countries. For more details on International Roaming, click here
   

Caller ID and all incoming voice calls and SMS are free.

International Call Rates

  • All international call rates apply to calls originated in Singapore.
  • Rates below are shown per minute and billed in 30 seconds increments. 
  •  All rates listed are in SGD and do not incur GST.
  • Rates are subject to change without notice. 

 

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

 

Country Country Prefix Fixed Rate Mobile Rate
Afghanistan 93 $0.54 $0.50
Albania 355 $0.38 $1.02
Andorra 376 $0.08 $0.52
Angola 244 $0.12 $0.48
Anguilla 1264 $0.48 $0.58
Antigua & Barbuda 1268 $0.64 $0.70
Argentina 54 $0.06 $0.56
Armenia 374 $0.46 $0.56
Aruba 297 $0.22 $0.50
Australia 61 $0.04 $0.08
Austria 43 $0.30 $0.58
Azerbaijan 994 $0.48 $0.80
Bahamas 1242 $0.44 $0.44
Bahrain 973 $0.26 $0.32
Bangladesh 880 $0.03 $0.03
Barbados 1246 $0.50 $0.58
Belgium 32 $0.22 $1.02
Belize 501 $0.52 $0.52
Benin 229 $0.66 $1.16
Bermuda 1441 $0.10 $0.10
Bhutan 975 $0.14 $0.14
Bolivia 591 $0.48 $0.42
Bosnia 387 $0.38 $0.92
Botswana 267 $0.44 $0.62
Brazil 55 $0.02 $0.04
British Virgin Islands 1284 $0.50 $0.58
Brunei 673 $0.10 $0.10
Bulgaria 359 $0.22 $0.86
Cambodia 855 $0.14 $0.16
Cameroon 237 $0.24 $0.94
Canada 1249 $0.04 $0.04
Canada - Yukon 1867 $0.16 $0.16
Cape Verde Islands 238 $0.38 $0.62
Cayman Islands 1345 $0.28 $0.46
Chad 235 $1.26 $1.26
Chile 56 $0.04 $0.10
Chile - Easter Island 5632210, 5632255 $1.50 $1.50
China 86 $0.04 $0.04
Colombia 57 $0.06 $0.04
Costa Rica 506 $0.10 $0.18
Croatia 385 $0.36 $0.94
Cyprus 357 $0.12 $0.30
Czech Republic 420 $0.06 $0.20
Denmark 45 $0.02 $0.04
Djibouti 253 $0.78 $0.78
Dominica 1767 $0.50 $0.56
Dominican Republic 1809 $0.10 $0.30
East Timor 670 $0.42 $0.42
Ecuador 593 $0.32 $0.62
Egypt 20 $0.26 $0.34
El Salvador 503 $0.56 $0.28
Eritrea 291 $0.54 $0.54
Estonia 372 $0.04 $0.84
Ethiopia 251 $0.58 $0.58
Faroe Islands 298 $0.02 $0.06
Finland 358 $0.92 $0.88
France 33 $0.08 $0.44
French Guiana 594 $0.04 $0.38
Georgia 995 $0.46 $0.70
Germany 49 $0.02 $0.68
Ghana 233 $0.64 $0.74
Gibraltar 350 $0.08 $0.34
Greece 30 $0.08 $0.20
Greenland 299 $0.12 $0.12
Grenada 1473 $0.46 $0.54
Guadeloupe 590 $0.04 $0.20
Guam 1671 $0.06 $0.06
Guatemala 502 $0.38 $0.38
Guyana 592 $0.56 $0.26
Haiti 509 $0.74 $0.98
Honduras 504 $0.30 $0.46
Hong Kong 852 $0.08 $0.10
Hungary 36 $0.12 $0.18
Iceland 354 $0.02 $0.04
India 91 $0.03 $0.03
Indonesia 62 $0.08 $0.10
Iran 98 $0.42 $0.42
Iraq 964 $0.36 $0.52
Ireland 353 $0.02 $0.10
Israel 972 $0.44 $0.50
Italy 39 $0.02 $0.62
Jamaica 1658 $0.56 $0.54
Japan 81 $0.04 $0.10
Jordan 962 $0.38 $0.44
Kazakhstan 771 $0.10 $0.52
Kenya 254 $0.46 $0.60
Korea (North) 850 $0.84 $0.84
Korea (South) 82 $0.04 $0.04
Kosovo 383 $0.42 $1.26
Kuwait 965 $0.12 $0.12
Kyrgyzstan 996 $0.32 $0.46
Laos 856 $0.18 $0.18
Latvia 371 $1.20 $1.20
Lebanon 961 $0.22 $0.42
Libya 218 $0.72 $0.72
Liechtenstein 423 $0.28 $0.16
Lithuania 370 $1.20 $1.20
Luxembourg 352 $0.68 $0.46
Macau 853 $0.30 $0.30
Macedonia 389 $0.86 $0.86
Malawi 265 $1.00 $1.28
Malaysia 60 $0.02 $0.02
Mali 223 $0.92 $0.94
Malta 356 $0.34 $1.00
Mariana Island 1670 $0.12 $0.12
Marshall Islands 692 $0.60 $0.60
Martinique - Fr. Antilles 596 $0.04 $0.64
Mauritius 230 $0.22 $0.22
Micronesia 691 $1.38 $1.38
Moldova 373 $0.86 $0.86
Monaco 377 $0.16 $1.16
Mongolia 976 $0.04 $0.04
Montenegro 382 $0.40 $1.02
Montserrat 1664 $0.58 $0.58
Mozambique 258 $0.48 $0.74
Myanmar 95 $0.34 $0.68
Namibia 264 $0.28 $0.56
Nepal 977 $0.36 $0.36
Netherlands 31 $0.68 $0.70
Netherlands Antilles 599 $0.36 $0.40
Nevis & St. Kitts 1869 $0.48 $0.58
New Zealand 64 $0.04 $0.10
Nicaragua 505 $0.30 $0.66
Niger 227 $0.74 $0.74
Nigeria 234 $0.26 $0.32
Norway 47 $0.02 $0.04
Oman 968 $0.26 $0.54
Pakistan 92 $0.12 $0.12
Palau 680 $0.60 $0.60
Palestine 970 $0.44 $0.50
Panama 507 $0.08 $0.26
Paraguay 595 $0.06 $0.14
Peru 51 $0.78 $0.02
Philippines 63 $0.26 $0.36
Poland 48 $0.04 $0.32
Portugal 351 $0.06 $1.22
Puerto Rico 1787 $0.02 $0.02
Qatar 974 $0.38 $0.42
Reunion Island 262 $0.08 $1.28
Romania 40 $0.02 $0.04
Russia 7 $0.08 $0.60
Russia - Abkhazia 7840 $0.52 $0.52
Rwanda 250 $0.74 $0.68
San Marino 378 $0.44 $0.90
Saudi Arabia 966 $0.22 $0.32
Senegal 221 $0.96 $1.08
Serbia 381 $0.38 $0.96
Slovakia 421 $0.02 $0.16
Slovenia 386 $0.50 $0.98
Somalia 252 $1.20 $1.22
South Africa 27 $0.38 $0.58
South Africa - Johannesburg 2711 $0.58 $0.58
Spain 34 $0.02 $0.42
Sri Lanka 94 $0.40 $0.36
St. Lucia 1758 $0.42 $0.58
St. Maarten 1721 $0.20 $0.28
St. Pierre & Miquelon 508 $0.44 $0.44
St. Vincent & Grenadines 1784 $0.48 $0.56
Sudan 249 $0.38 $0.40
Suriname 597 $0.32 $0.70
Swaziland 268 $0.54 $0.56
Sweden 46 $0.02 $0.78
Switzerland 41 $0.06 $0.98
Syria 963 $0.46 $0.42
Taiwan 886 $0.06 $0.22
Tajikistan 992 $0.28 $0.40
Tanzania 255 $0.76 $0.76
Thailand 66 $0.12 $0.12
Togo 228 $0.58 $0.82
Trinidad & Tobago 1868 $0.56 $0.56
Turkey 90 $0.08 $0.46
Turkey - North Cyprus 90392 $0.12 $0.12
Turkmenistan 993 $0.24 $0.34
Turks & Caicos 1649 $0.50 $0.58
Ukraine 380 $0.32 $0.58
United Arab Emirates 971 $0.40 $0.40
United Kingdom 44 $0.02 $0.04
United States 1201 $0.02 $0.02
Uruguay 598 $0.14 $0.42
US Virgin Islands 1340 $0.06 $0.06
Uzbekistan 998 $0.26 $0.26
Venezuela 58 $0.10 $0.24
Vietnam 84 $0.16 $0.16
Voxbone - Orange Sat 883130 $0.18 $0.18
Voxbone - UN 888 $0.02 $0.02
Voxbone - SA 8835100 $0.04 $0.04
Voxbone - Vodafone Malta 8835150 $0.28 $0.28
Yemen Arab Republic 967 $0.34 $0.34

 

International SMS Rates

  • All International SMS is charged at $0.10 per SMS.
     
  • Outgoing SMS is not supported while roaming.
     
  • All rates listed are in SGD and do not incur GST.
     
  • Rates are subject to change without notice. 
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Country Country Prefix Rate Per SMS
Afghanistan 93 $0.10
Albania 355 $0.10
Algeria 213 $0.10
American Samoa 684 $0.10
Andorra 376 $0.10
Angola 244 $0.10
Anguilla 1264 $0.10
Antigua and Barbuda 1268 $0.10
Argentina 54 $0.10
Armenia 374 $0.10
Aruba 297 $0.10
Ascension Island 247 $0.10
Australia 61 $0.10
Austria 43 $0.10
Azerbaijan 994 $0.10
Bahamas 1242 $0.10
Bahrain 973 $0.10
Bangladesh 880 $0.10
Barbados 1246 $0.10
Belarus 375 $0.10
Belgium 32 $0.10
Belize 501 $0.10
Benin 229 $0.10
Bermuda 1441 $0.10
Bhutan 975 $0.10
Bolivia 591 $0.10
Bosnia & Herzegov. 387 $0.10
Botswana 267 $0.10
Brazil 55 $0.10
British Virgin Islands 1284 $0.10
Brunei Darussalam 673 $0.10
Bulgaria 359 $0.10
Burkina Faso 226 $0.10
Burundi 257 $0.10
Cambodia 855 $0.10
Cameroon 237 $0.10
Canada 1204 $0.10
Cape Verde 238 $0.10
Cayman Islands 1345 $0.10
Central African Rep. 236 $0.10
Chad 235 $0.10
Chile 56 $0.10
China 86 $0.10
Coco (Keeling) Islands 6189162 $0.10
Colombia 57 $0.10
Comoros 269 $0.10
Congo (Brazzaville) 242 $0.10
Congo (Kinshasa) 243 $0.10
Cook Islands 682 $0.10
Costa Rica 506 $0.10
Croatia 385 $0.10
Cuba 53 $0.10
Cyprus 357 $0.10
Czech Rep. 420 $0.10
Denmark 45 $0.10
Diego Garcia 246 $0.10
Djibouti 253 $0.10
Dominica 1767 $0.10
Dominican Republic 1809 $0.10
Ecuador 593 $0.10
Egypt 20 $0.10
El Salvador 503 $0.10
Equatorial Guinea 240 $0.10
Eritrea 291 $0.10
Estonia 372 $0.10
Ethiopia 251 $0.10
Falkland Islands (Malvinas) 500 $0.10
Faroe Islands 298 $0.10
Fiji 679 $0.10
Finland 358 $0.10
France 33 $0.10
French Guiana 594 $0.10
French Polynesia 689 $0.10
Gabon 241 $0.10
Gambia 220 $0.10
Georgia 995 $0.10
Germany 49 $0.10
Ghana 233 $0.10
Gibraltar 350 $0.10
Greece 30 $0.10
Greenland 299 $0.10
Grenada 1473 $0.10
Guadeloupe 590 $0.10
Guam 1671 $0.10
Guatemala 502 $0.10
Guinea 224 $0.10
GuineaBissau 245 $0.10
Guyana 592 $0.10
Haiti 509 $0.10
Honduras 504 $0.10
Hong Kong 852 $0.10
Hungary 36 $0.10
Iceland 354 $0.10
India 91 $0.10
Indonesia 62 $0.10
Iran 98 $0.10
Iraq 964 $0.10
Ireland 353 $0.10
Isle of Man 441624 $0.10
Israel 972 $0.10
Italy 39 $0.10
Ivory Coast 225 $0.10
Jamaica 1876 $0.10
Japan 81 $0.10
Jordan 962 $0.10
Karabakh 37497 $0.10
Kazakhstan 7 $0.10
Kenya 254 $0.10
Korea N., Dem. People's Rep. 850 $0.10
Korea South 82 $0.10
Kuwait 965 $0.10
Kyrgyzstan 996 $0.10
Laos 856 $0.10
Laos P.D.R. 856 $0.10
Latvia 371 $0.10
Lebanon 961 $0.10
Lesotho 266 $0.10
Liberia 231 $0.10
Libya 218 $0.10
Liechtenstein 423 $0.10
Lithuania 370 $0.10
Luxembourg 352 $0.10
Macau 853 $0.10
Macedonia 389 $0.10
Madagascar 261 $0.10
Malawi 265 $0.10
Malaysia 60 $0.10
Maldives 960 $0.10
Mali 223 $0.10
Malta 356 $0.10
Marshall Islands 692 $0.10
Martinique (French Department of) 596 $0.10
Mauritania 222 $0.10
Mauritius 230 $0.10
Mexico 52 $0.10
Micronesia 691 $0.10
Moldova 373 $0.10
Monaco 377 $0.10
Mongolia 976 $0.10
Montenegro 382 $0.10
Montserrat 1664 $0.10
Morocco 212 $0.10
Mozambique 258 $0.10
Myanmar (Burma) 95 $0.10
Namibia 264 $0.10
Nauru 674 $0.10
Nepal 977 $0.10
Netherlands 31 $0.10
Netherlands Antilles 5997 $0.10
New Caledonia 687 $0.10
New Zealand 64 $0.10
Nicaragua 505 $0.10
Niger 227 $0.10
Nigeria  234 $0.10
Niue 683 $0.10
Norfolk Island 672 $0.10
Norway 47 $0.10
Oman 968 $0.10
Pakistan 92 $0.10
Palau (Republic of) 680 $0.10
Palestinian Territory 970 $0.10
Panama 507 $0.10
Papua New Guinea 675 $0.10
Paraguay 595 $0.10
Peru 51 $0.10
Philippines 63 $0.10
Poland 48 $0.10
Portugal 351 $0.10
Puerto Rico 1787 $0.10
Qatar 974 $0.10
Rest of World All others $0.10
Reunion 262 $0.10
ReunionMayotte 262639 $0.10
Romania 40 $0.10
Russian Federation 79 $0.10
Rwanda 250 $0.10
Saint Kitts and Nevis 1869 $0.10
Saint Lucia 1758 $0.10
Saint Pierre and Miquelon 508 $0.10
Saint Vincent and the Grenadines 1784 $0.10
San Marino 378 $0.10
Sao Tome and Principe 239 $0.10
Saudi Arabia 966 $0.10
Senegal 221 $0.10
Serbia 381 $0.10
Seychelles 248 $0.10
Sierra Leone 232 $0.10
Sint Maarten 1721 $0.10
Slovakia 421 $0.10
Slovenia 386 $0.10
Solomon Islands 677 $0.10
Somalia 252 $0.10
South Africa 27 $0.10
South Sudan 211 $0.10
Spain 34 $0.10
Sri Lanka 94 $0.10
Sudan 249 $0.10
Suriname 597 $0.10
Swaziland 268 $0.10
Sweden 46 $0.10
Switzerland 41 $0.10
Syria 963 $0.10
Taiwan 886 $0.10
Tajikistan 992 $0.10
Tanzania 255 $0.10
Thailand 66 $0.10
TimorLeste 670 $0.10
Togo 228 $0.10
Tokelau 690 $0.10
Tonga 676 $0.10
Trinidad and Tobago 1868 $0.10
Tunisia 216 $0.10
Turkey 90 $0.10
Turkmenistan 993 $0.10
Turks and Caicos Islands 1649 $0.10
Tuvalu 688 $0.10
Uganda 256 $0.10
Ukraine 380 $0.10
United Arab Emirates 971 $0.10
United Kingdom 44 $0.10
United States of America 1 $0.10
Uruguay 598 $0.10
Uzbekistan 998 $0.10
Vanuatu 678 $0.10
Venezuela 58 $0.10
Vietnam 84 $0.10
Virgin Islands, U.S. 1340 $0.10
West Indies 599 $0.10
Yemen 967 $0.10
Zambia 260 $0.10
Zimbabwe 263 $0.10

SIM Card Types

Our SIM card contains a single SIM in all sizes: Standard, Micro and Nano. Once you have the SIM card, simply push out the SIM type you need.

SIM Card

 

A. Seniors Go Digital Mobile Plan

Seniors Go Digital Critical Information Summary



FREQUENTLY ASKED QUESTIONS
 

1. What is Seniors Go Digital Mobile Plan?

Seniors Go Digital Plan is a plan created specially for Singapore Citizens aged 60 and above, to support IMDA’s Seniors Go Digital Programme. It is a SIM-Only, no-contract plan at $5 for 30 days. $5 is a promotional price till 31 July 2021, after which it will be priced at $10 for 30 days.

The plan comes with 20GB of data at 4G speed, thereafter unlimited data throttled at 512Kbps.The plan also comes with 300 Local Call Minutes, 30 Local SMS, free Incoming Calls and Caller ID, as well as free 1GB of high speed data roaming in the following countries: India, Indonesia, Japan, Malaysia, Philippines, Taiwan and Thailand. For more details on roaming services, click here.

Unlike most providers, we don’t lock you into 12 or 24-month plans. Our plan has no lock-in contract which gives you more flexibility.

 

2. What is the difference between Seniors Go Digital Mobile plan and Mobile Access for Seniors plan?

As part of IMDA’s Seniors Go Digital Programme, TPG is offering both Seniors Go Digital and Mobile Access for Seniors Mobile Plans. Seniors Go Digital Mobile plan is for Singapore Citizens and Permanent Residents aged 60 and above, while Mobile Access for Seniors Plan is a scheme that provides subsidised smartphone and mobile plan to lower-income seniors who want to go digital, but cannot afford them. Subsidies are provided by IMDA based on criteria set by IMDA.

 

3. How to sign up for Seniors Go Digital Mobile Plan?

For regulatory purposes, we need a proof of identification. You will need to bring the original ID (NRIC, Singapore Passport or NRIC replacement slip + a photo ID) when you register at one of TPG’ available outlets. We cannot accept ID documents in photocopy and digital formats. The Seniors Go Digital Mobile Plan is eligible to Singapore Citizens and Permanent Residents aged 60 years old and above. Every eligible customer who signs up for 1 Mobile Access for Seniors Plan can sign up for another maximum 3 Seniors Go Digital Mobile Plan. Otherwise, customer can sign up for a total of 4 Seniors Go Digital Mobile Plans. Every eligible customer cannot sign up for more than 1 Mobile Access for Seniors plan.

 

4. How much is the Seniors Go Digital Mobile Plan?

Our Seniors Go Digital Mobile Plan is at a promotional price of $5 nett per 30 days, valid till 31 July 2021. After 31 July 2021, it will be at $10 nett per 30 days.

 

5. Can I purchase smartphones together with the Seniors Go Digital Mobile Plan?

Seniors Go Digital Mobile Plan customers can choose to purchase VoLTE supported smartphones from TPG at the published rate. Smartphone warranty is given by phone manufacturers. You can purchase the smartphone together with the Seniors Go Digital Mobile Plan at the registration page here

 

6. Does TPG allow rollover data, calls and SMS?

No, there is no rollover data, calls and SMS to the following month.

 

7. Are international calls and SMS supported for the TPG Seniors Go Digital Mobile Plan?

You can enjoy incoming international calls and SMS for free. Outgoing international calls are available from $0.01 per 30 seconds, while outgoing international SMSs are available at $0.10 per SMS. Please refer to our International Call Rates and International SMS Rates for details at www.tpgmobile.sg.

 

8. Can I port-in my existing Postpaid mobile number to TPG?

Yes! You can sign up for our Seniors Go Digital Mobile Plan and port-in your existing Postpaid mobile number to TPG. Please ensure that your personal details which you register with TPG match those of your previous provider in order to port-in successfully. For more information on how to port in, click here 

 

9. Where can I sign up for Seniors Go Digital Mobile Plan?

You must sign up online and bring along your Order Confirmation email with your original ID to collect your SIM card at one of the SIM Pick-Up locations for Seniors Plans.   

 

10. Can someone else sign up and pick up the SIM card on my behalf?

Yes, you can authorise a proxy to sign up for your Seniors Go Digital Mobile Plan on your behalf. Please complete and sign this authorisation form. Your proxy must bring this form together with their original NRIC and your original NRIC when signing up for the Seniors Go Digital Plan at TPG Shop or Authorised Dealers.

 

11. How do I pay for my Seniors Go Digital Mobile Plan?

Seniors Go Digital Mobile Plan is on recurring $5 nett every 30 days. Customers can pay via Cash/NETs at TPG Shop or Authorised Dealers, or Visa / Mastercard via TPG Website.

 

12. Can I use the service for anything else other than what’s included in the plan?

You can only use the service for usage types that are included as part of the plan. Any other usage types such as MMS are not supported. If you wish to go beyond your plan’s inclusion such as excess calls, SMS and IDD calls, you can access and top up your TPG Account Balance by logging in to My Account. Charges of extra minutes and SMS that will be deducted from the TPG Account Balance are as follows:

  • Local calls above the 300 minutes included in plan at $0.01 per 30 seconds and billed at 30 seconds increments.
  • Local SMS above the 30 SMS included in plan at $0.05 per SMS
  • Excess data roaming beyond the first 1GB will be charged at $3 per GB for selected countries
  • Outgoing International calls are available from $0.01 per 30 seconds
  • International SMSs are available at $0.10 per SMS


The rates listed above are subjected to changes. Top-ups are not refundable.

 

13. How do I check my usage?

You can also track your TPG Mobile usage by logging into My Account on the website.

 

14. I am still on the service trial plan and the plan has not expired. Will the free trial period still be fulfilled and can I migrate to the Seniors Go Digital Plan?

Yes, we will fulfil the free trial period that you are currently in. However, you are not able to migrate over to the Seniors Go Digital Plan at the moment. If you are eligible for the Seniors Go Digital Plan and wish to sign up, please sign up as a new line with us.

 

15. I am currently on TPG 50GB SIM Only Plan. I am eligible for the Seniors Go Digital Mobile Plan. Can I migrate over to the Seniors Go Digital Plan?

Unfortunately, at this moment, Seniors Go Digital Plan is only available for new sign-ups. If you are eligible for the Seniors Go Digital Plan and wish to sign up, please sign up as a new line with us.

 

B. Mobile Access for Seniors Plan

Mobile Access for Seniors Critical Information Summary

 

Mobile Access for Seniors is a scheme that supports the Seniors Go Digital programme. It provides subsidised smartphone and mobile plan to lower-income seniors who want to go digital, but cannot afford them. More details on the mobile plan will be available soon, stay tuned. 


Click here to find out if you are eligible for the plan. 



FREQUENTLY ASKED QUESTIONS
 

1. What is Mobile Access for Seniors Plan?

The Mobile Access for Seniors Plan is a scheme by IMDA that supports the Seniors Go Digital programme. It provides subsidised smartphone and mobile plan to lower-income seniors who want to go digital but cannot afford them. Mobile Access for Seniors Plan is a no-contract plan subsidised by IMDA. It is a SIM-Only, no-contract plan at $5 for 30 days. $5 is a promotional price till 31 July 2021, after which it will be priced at $10 for 30 days.

The plan comes with 20GB of data at 4G speed, thereafter unlimited data throttled at 512Kbps.The plan also comes with 300 Local Call Minutes, 30 Local SMS, free Incoming Calls and Caller ID, as well as free 1GB of high speed data roaming in the following countries: India, Indonesia, Japan, Malaysia, Philippines, Taiwan and Thailand. For more details on roaming services, click here.

Unlike most providers, we don’t lock you into 12 or 24-month plans. Our plan has no lock-in contract which gives you more flexibility.



2. What is the difference between Seniors Go Digital Mobile plan and Mobile Access for Seniors plan?

As part of IMDA’s Seniors Go Digital Programme, TPG is offering both Seniors Go Digital and Mobile Access for Seniors Mobile Plans. Seniors Go Digital Mobile plan is for Singapore Citizens and Permanent Residents aged 60 and above, while Mobile Access for Seniors Plan is a scheme that provides subsidised smartphone and mobile plan to lower-income seniors who want to go digital, but cannot afford them. Mobile Access for Seniors Plan is for Singapore Citizens aged 60 and above. Subsidies are provided by IMDA based on criteria set by IMDA.

 

3. How to sign up for Seniors Mobile Access Plan?

For regulatory purposes, we need a proof of identification. You will need to bring the original ID (NRIC, Singapore Passport or NRIC replacement slip + a photo ID) when you register at one of TPG’ available outlets. We cannot accept ID documents in photocopy and digital formats. The Seniors Mobile Access Plan is eligible to Singapore Citizens aged 60 years old and above who meet the criteria listed by IMDA. For full eligibility details, please visit IMDA’s website. Every eligible customer who signs up for 1 Mobile Access for Seniors Plan can sign up for another maximum 3 Seniors Go Digital Mobile Plan. Every eligible customer cannot sign up for more than 1 Mobile Access for Seniors Plan.

 

4. How much is the Seniors Mobile Access Plan?

Our Seniors Mobile Access Plan is at a promotional price of $5 nett every 30 days, valid till 31 July 2021. After 31 July 2021, it will be at $10 nett every 30 days.

 

5. What other subsidies am I entitled to under the Mobile Access for Seniors Plan?

Eligible seniors will get to enjoy free Mobile Security Service VAS (worth $3) every 30 days till 31 July 2021. Customers who have subsidy vouchers from IMDA will pay the amount stated on IMDA voucher.

 

6. Can I purchase smartphones together with the Mobile Access for Seniors Plan?

Customers can choose to purchase VoLTE supported smartphones from TPG at the published rate. These smartphones can only be purchased with sign-up of a Mobile Access for Seniors Plan. Smartphone warranty is given by phone manufacturers. You will be entitled for discounts if you have a subsidy voucher from IMDA. You can purchase the smartphone together with the Mobile Access for Seniors Plan at the registration page here.

 

7. I am not interested to learn the digital skills listed under Senior Go Digital Programme. Can I just proceed to redeem my smartphone and mobile plan since I meet the eligibility criteria?

Seniors Mobile Access Plan can only be redeemed after you have attended IMDA’s Senior Go Digital – Learning programme to acquire at least one (1) basic digital skill.

 

8. Can I exchange my IMDA redemption vouchers for cash instead?

Redemption vouchers are not exchangeable for cash.

 

9. Can I subscribe the Seniors Mobile Access Plan under someone else’s name instead?

Redemption voucher is not transferable.

 

10. I am auto-qualified to receive the Mobile Access for Seniors scheme. But I do not need a mobile plan. Can I just redeem my smartphone?

No, smartphone must be redeemed together with the mobile plan subscribed.

 

11. I am auto-qualified to receive the Mobile Access for Seniors Scheme. I have my own smartphone. Can I receive mobile plan only?

Yes, you can sign up for just the Mobile Access for Seniors Plan without purchasing any smartphone. However, please take note that once you have used the redemption voucher, you cannot re-visit us to redeem the smartphone again. (i.e change from ‘mobile plan only’ to ‘smartphone bundled with mobile plan’)

 

12. Can I redeem Seniors Mobile Access Plan from Telco A, and smartphone from Telco B?

Each redemption voucher can only be used once. You must redeem the smartphone and mobile plan from the same telco.

 

13. I have already attended the Seniors Go Digital Programme. How do I redeem the subsidised smartphone and mobile plan?

If you have registered interest in the ‘Mobile Access for Seniors’ scheme with Digital Ambassador, IMDA will notify the outcome via mail. Instructions on how to redeem will be stated in the letter.

 

14. I attended more than 1 basic digital skill training classes. Can I receive multiple redemption vouchers?

Only 1 redemption voucher is allowed per eligible senior. The same applies regardless of the number of basic digital skill training classes attended by the senior.

 

15. I am an undischarged bankrupt. Will I be able to redeem Mobile Access package?

You may contact IMDA to request for assistance, and state the preferred choice of telco. In consultation with participating telco, IMDA will assess your situation on a case-by-case basis.

 

16. Does TPG allow rollover data, calls and SMS?

No, there is no rollover data, calls and SMS to the following month.

 

17. Are international calls and SMS supported for the TPG Seniors Mobile Plan?

You can enjoy incoming international calls and SMS for free. Outgoing international calls are available from $0.01 per 30 seconds, while outgoing international SMSs are available at $0.10 per SMS. Please refer to our International Call Rates and International SMS Rates for details at www.tpgmobile.sg.

 

18. Can I port-in my existing Postpaid mobile number to TPG?

Yes! You can sign up for our Mobile Access for Seniors Plan and port-in your existing Postpaid mobile number to TPG. Please ensure that your personal details which you register with TPG match those of your previous provider in order to port-in successfully. For more information on how to port in, click here.  

 

19. Where can I sign up for Mobile Access for Seniors Plan?

You must sign up online and bring along your Order Confirmation email with your original ID to collect your SIM card at one of the SIM Pick-Up locations for Seniors Plans.   

 

20. Can someone else pick up the SIM card on my behalf?

Yes, you can authorise a proxy to pick up your SIM card on your behalf. Please complete and sign this authorisation form. Your proxy must bring this form together with their original NRIC and your original NRIC when picking up the SIM card.

 

21. How do I pay for my Mobile Access for Seniors Plan?

Mobile Access of Seniors Plan is on recurring $5 nett every 30 days. Customers can pay via cash/NETs at TPG Shop or Authorised Dealers, or Visa/Mastercard via TPG website.

 

22. Can I use the service for anything else other than what’s included in the plan?

You can only use the service for usage types that are included as part of the plan. Any other usage types such as MMS are not supported. If you wish to go beyond your plan’s inclusion such as excess calls, SMS and IDD calls, you can access and top up your TPG Account Balance by logging in to My Account. Charges of extra minutes and SMS that will be deducted from the TPG Account Balance are as follows:

  • Local calls above the 300 minutes included in plan at $0.01 per 30 seconds and billed at 30 seconds increments.
  • Local SMS above the 30 SMS included in plan at $0.05 per SMS
  • Excess data roaming beyond the first 1GB will be charged at $3 per GB for selected countries
  • Outgoing International calls are available from $0.01 per 30 seconds
  • International SMSs are available at $0.10 per SMS

The rates listed above are subjected to changes. Top-ups are not refundable.

 

23. How do I check my usage?

You can also track your TPG Mobile usage by logging into My Account on the website.


24. I am still on the service trial plan and the plan has not expired. Will the free trial period still be fulfilled and can I migrate to the Mobile Access for Seniors Plan?

Yes, we will fulfil the free trial period that you are currently in. However, you are not able to migrate over to the Mobile Access for Seniors Plan at the moment. If you are eligible for the Mobile Access for Seniors Plan and wish to sign up, please sign up as a new line with us.

 

25. I am currently on TPG 50GB SIM Only Plan. I am eligible for the Mobile Access for Seniors Plan. Can I migrate over to the Mobile Access for Seniors Plan?

Unfortunately, at this moment, Mobile Access for Seniors Plan is only available for new sign-ups. If you are eligible for the Mobile Access for Seniors Plan and wish to sign up, please sign up as a new line with us.

 

SIM Pick-Up Locations

SAFETY MANAGEMENT MEASURES
 

Dear TPG customers,

  • We seek your understanding that due to COVID-19 situation, we will have to manage the number of SIM collection at each point.
  • Queue numbers will be issued to customers with Order ID only on the first-come-first-served basis.
  • Issuance of queue numbers will start 30 minutes before the operation starts. Maximum of 15 numbers available per hour.
  • Queue management might differ to each site as we are required to follow guidelines set by local authorities and building management.


We look forward to serving you at these locations soon! Meanwhile, stay safe and thank you for your support!
 

You can pick up your TPG SIM from any of the locations below.



SENIORS PLAN SIM PICK-UP LOCATIONS:



CENTRAL

  • TPG 
    181 Orchard Road, #04-28 Orchard Central, Singapore 238896
    Daily from 11.00 am to 8.00 pm. Queue cuts off at 7.00 pm.  
     

EAST

  • Ezylink Pte Ltd 
    810 Geylang Road, #01-01 City Plaza, Singapore 409286 
    Monday to Saturday, from 10.00 am to 6.00 pm. Queue cuts off at 5.00 pm

     
  • Ezylink Pte Ltd 
    8 Tampines Central 1, #01-04 Eastlink Mall, SIngapore 529543
    (Located at Tampines Bus Interchange, next to McDonald's) 
    Daily from 11.00 am to 7.00 pm. Queue cuts off at 6.00 pm



NORTH 

  • IN TOUCH TELESHOP
    Blk 631 Ang Mo Kio Ave 4, #01-910, Singapore 560631
    Daily from 11.00 am to 7.00 pm. Queue cuts off at 6.00 pm. 

  • IN TOUCH TELESHOP
    Blk 407 Ang Mo Kio Ave 10, #01-761, Singapore 560407
    1Daily from 1.00 am to 7.00 pm. Queue cuts off at 6.00 pm. 
     
  • OPPO
    Blk 809 Hougang Central, #01-166, Singapore 530809
    Daily from 11.00 am to 7.00 pm. Queue cuts off at 6.00 pm 


 

WEST 

  • OPPO
    Blk 442 Clementi Ave 3, #01-87, Singapore 120442
    Daily from 11.00 am to 7.00 pm. Queue cuts off at 6.00 pm 

     
  • Yu Xuan
    221 Boon Lay Place, #01-202 Boon Lay Shopping Centre, Singapore 640221
    Daily from 11.00 am to 7.00 pm. Queue cuts off at 6.00 pm 

 

 

 

Interested?