How to Sign Up?
Visit any of our SIM pick-up locations within 30 days to collect your TPG SIM card. Remember to bring along your original ID document and proof of address.
- Available to all Singapore Citizens, Permanent Residents, Employment Pass holders, Long Term Pass holders and tourists aged 16 years and above
- Valid for 30 days which will be automatically renewed subject to successful recurring payment
- If there is no valid payment method stored in My Account, the plan will be suspended
- Customers are permitted to terminate the service at any time. All payments made are not refundable
- Some usage types such as MMS, video calls and premium services are not supported
- For excess data, calls and SMS, you can access and top up your TPG Account Balance by logging into My Account
- Top-ups are not refundable
- It is not a requirement of TPG Mobile Services that customers acquire handsets or other equipment from TPG
- However, you must have a compatible mobile handset to be able to use this service
Fair Use Policy
- All TPG mobile plans are for personal use only and may not be used for commercial purposes or in a manner that may adversely affect the mobile network
- In particular, the services may not be used for wholesaling, reselling, SIM boxing or any other commercial purposes
- If TPG reasonably believes that you are using the service for commercial purposes in breach of the clause, or in a manner that may adversely affect the mobile network, TPG may immediately suspend the mobile service and may provide 24 hours' notice of termination of the mobile service
- Customers can enjoy full unthrottled 4G speed when they use a 4G-ready smartphone/device supporting LTE Band 40-2300MHz and/or Band 8-900MHz. TPG supports Carrier Aggregation which will result in improved network speed
- When customers are not within a TPG coverage area or their smartphone/device is not 4G-ready (with LTE 2300MHz/900MHz support), the TPG mobile service cannot be used
- When inside the coverage areas, actual speed may vary due to factors such a location, distance from the base station, local terrain, user numbers, hardware & software configuration and download source/upload destination
- Currently, TPG has limited coverage in tunnels but improvements are ongoing. For the latest coverage updates, click here.
Voice and Public Emergency Calling
Making and receiving mobile calls require a VoLTE-supported device. Please note that:
- The TPG network supports specific VoLTE devices for mobile voice calling. An updated list can be found at www.tpgmobile.sg/devices.
- For other 4G smartphones, you can download and use the TPG 4G Voice App for voice calls. Otherwise, you will not be able to make or receive calls including calls to emergency services.
After you purchase a TPG mobile plan, we will send you a confirmation email to pick up your TPG SIM card from one of our SIM pick-up locations. Once we verify your identification, we will then activate your TPG SIM card and hand it to you on the spot.
Our SIM card contains a single SIM in all sizes: Standard, Micro and Nano. Once you have the SIM card, simply push out the SIM type you need.
|Local Data||100GB (10 Apr - 11 Jul 2021)|
|Excess Local Data Charges||$1 per GB|
|Standard Voice Calls|
|Calls to Local Numbers||300 Minutes|
|Calls to International Numbers||From $0.01 per 30 seconds|
|Excess Local Call Charges||$0.01 per 30 seconds|
|SMS to Local Numbers||30 Messages|
|SMS to International Numbers||$0.10 per SMS (outgoing not supported while roaming)|
|Excess Local SMS||$0.05 per SMS|
|International Roaming||1GB of high-speed roaming data in Malaysia, Indonesia, Thailand, Philippines, India, Japan and Taiwan. Excess roaming beyond the first 1GB will be charged at $3 per GB for these countries. For more details on International Roaming, click here|
Caller ID and all incoming voice calls and SMS are free.