50GB SIM Only Plan

After you purchase a TPG mobile plan, we will send you a confirmation email to pickup your SIM card from one of our locations. Once we verify your identification, we will then activate your SIM card and hand it to you on the spot.

Our SIM card contains a single SIM in all sizes: Standard, Micro and Nano. Once you have the SIM card, simply push out the SIM type you need.

Eligibility
 

• TPG 50GB SIM Only Plan is available only to Singapore Citizens, Permanent Residents, Employment and Long Term Pass holders aged 18 years old and above.
   
• If there is no valid payment method stored in My Account, the TPG 50GB SIM Only Plan will be suspended.

Minimum Term
 

• TPG 50GB SIM Only plan is valid for 30 days which will be automatically renewed subject to successful recurring payment.
   
• Customers are permitted to terminate the Service at any time. All payments made are non-refundable.

Excluded Usage
 

• Some usage types such as MMS, video calls and Premium Services are not supported.
   
• For excess data, calls and SMS, you can access and top up your Wallet by logging in to My Account.
   
• Top-ups are not refundable.

Mandatory Goods
 

• It is not a requirement of TPG Mobile Services that customers acquire handsets or other equipment from TPG.
   
• However, you must have a compatible mobile handset to be able to use this service.

Fair use policy
 

• All TPG mobile plans are for personal use only and may not be used for commercial purposes or in a manner that may adversely affect the mobile network.
   
• In particular, the services may not be used for wholesaling, reselling, SIM boxing or any other commercial purposes.
   
• If TPG reasonably believes that you are using the service for commercial purposes in breach of this clause, or in a manner that may adversely affect the mobile network, TPG may immediately suspend the mobile service and may provide 24 hours’ notice of termination of the mobile service.
   
• This plan is optimized for 4G Smartphones and Tablets.
   
• Use in other devices is not supported and may see slower network speeds.

Coverage
 

• Customers can only use the service when they use a 4G-ready (supporting LTE 2300MHz/900MHz) handset or device.
   
• When customers are not within a TPG coverage area or their handset or device is not 4G-ready (with LTE 2300MHz/900MHz support), the TPG mobile service cannot be used.
   
• When inside the coverage areas, actual speeds vary due to factors such as location, distance from the base station, local terrain, user numbers, hardware & software configuration and download source/upload destination.
   
• Currently, TPG has limited coverage in tunnels but improvements are ongoing.  Visit tpgmobile.sg for the latest coverage updates.

Voice and Public Emergency Calling

Making and receiving mobile voice calls require a VoLTE supported device. Please note that:

1. The TPG network supports specific VoLTE devices for mobile voice calling. An updated list can be found at www.tpgmobile.sg/devices.

2. For other 4G smartphones, you can download and use the TPG 4G Voice app for voice calls otherwise you will not be able to make and receive calls including calls to emergency services.

1. What is TPG 50GB SIM Only Mobile plan?

Our TPG SIM only Mobile plan allows you to use your existing mobile phone on our mobile network. To get started, simply sign up online and then we will send you a confirmation email with instructions on how to pick up your TPG SIM card.

Unlike most providers, we don’t lock you into 12 or 24-month plans. Our plan has no lock-in contract which gives you more flexibility.


 

2. How much is the TPG 50GB SIM Only Mobile Plan?

Our TPG 50GB SIM only mobile plan is priced at $10 for 30 days. Activation is free.

3. Does TPG allow rollover data, calls and SMS?

No, there is no rollover data, calls and SMS to the following month.

4. Are international calls and SMS supported for the TPG 50GB SIM Only Mobile Plan?

You can enjoy incoming international calls and SMS for free. All outgoing international calls and international SMS will be available with effect from 1 May 2020.
 

5. What are the eligibility requirements for the Plan?

For regulatory purposes, we will ask you to upload a proof of identification. You will need to bring the original ID which was uploaded during registration when you pick up the SIM card from our pick up location. We cannot accept ID documents in photocopy and digital formats.
 

6. Can someone else pick up the SIM card on my behalf?

Yes, you can authorise a proxy to pick up your SIM card on your behalf. Please complete and sign this authorisation form. Your proxy must bring this form together with their original NRIC and your original NRIC when picking up the SIM card.

7. How do I activate my SIM Card?

Your TPG SIM card will be activated automatically when you pick it up from one of our pick up locations.

8. How am I billed for my mobile service?

Recurring charges will be billed 4 days before the end of the 30 days cycle. You can view your monthly invoice in My Account. Payment options are GIRO (DBS & OCBC banks), Visa or Mastercard only. If there is no valid credit or debit card stored in My Account, your service will be suspended.

9. Can I use the service for anything else other than what’s included in the plan?


You can only use the service for usage types that are included as part of the plan. Any other usage types such as MMS are not supported. If you wish to go beyond your plan’s inclusion such as excess data, calls and SMS, you can access and top up your Wallet by logging in to My Account. The costs of extra minutes and SMS that will be deducted from the wallet are as follows:

1.       Calls to local fixed lines above the 300 minutes included in plan at $0.01 per 30 seconds block

2.       SMS to local mobiles above the 30 SMS included in plan at $0.05 per SMS

The rates listed above are subjected to changes. Top-ups are not refundable.

10. Is there any throttling of speeds to the TPG 50GB SIM Only Plan?

There is no throttling of speeds for the TPG 50GB SIM Only Plan. If you exhaust the 50GB of included data before the 30 days have ended, you can top up your Wallet on My Account to continue using data at excess data charges of $1 per GB.

11. How do I check my usage?

An auto-generated SMS notification will be sent to you upon 100% usage of your 50GB included data. You can also track your TPG Mobile usage by logging into My Account.

12. Can I use my TPG mobile overseas? (International Roaming)


Free 1GB roaming data will be supported on TPG Mobile services in selected countries with effect from 1 May 2020. Excess roaming data will be charged at $3 per GB for these countries.

13. I lost my phone and/or my SIM card

If you lose your phone or your SIM card, please let us know as soon as possible via email at support@tpgmobile.sg. We'll confirm your replacement SIM Card order, then you can pick up your replacement SIM card from our distribution centre at Orchard Central. A $5 SIM replacement fee will be charged.

14. I am still on the service trial plan and the plan has not expired. Will the free trial period still be fulfilled?

Yes, we will fulfil the free trial period that you are currently in. We will send you an email 1 month before your plan expiry date to respond to us if you are interested in migrating to the TPG 50GB SIM Only Plan.  

15. What happens if my free service trial plan has already expired?

For customers whose service trial plan have already expired, we have sent an email to you with instructions on how to renew the plan with us.

• Terms & Conditions