50GB SIM Only Plan

After you purchase a TPG mobile plan, we will send you a confirmation email to pickup your SIM card from one of our locations. Once we verify your identification, we will then activate your SIM card and hand it to you on the spot.

Our SIM card contains a single SIM in all sizes: Standard, Micro and Nano. Once you have the SIM card, simply push out the SIM type you need.

Eligibility

• TPG 50GB SIM Only Plan is available only to Singapore Citizens, Permanent Residents, Employment and Long Term Pass holders aged 16 years old and above.
• If there is no valid payment method stored in My Account, the TPG 50GB SIM Only Plan will be suspended.

Minimum Term

• TPG 50GB SIM Only plan is valid for 30 days which will be automatically renewed subject to successful recurring payment.
• Customers are permitted to terminate the service at any time. All payments made are non-refundable.

Excluded Usage

• Some usage types such as MMS, video calls and Premium Services are not supported.
• For excess data, calls and SMS, you can access and top up your TPG Account Balance by logging into My Account.
• Top-ups are not refundable.

Mandatory Goods

• It is not a requirement of TPG Mobile Services that customers acquire handsets or other equipment from TPG.
• However, you must have a compatible mobile handset to be able to use this service.

Fair Use Policy

• All TPG mobile plans are for personal use only and may not be used for commercial purposes or in a manner that many adversely affect the mobile network.
• In particular, the services may not be used for wholesaling, reselling, SIM boxing or any other commercial purposes.
• If TPG reasonably believes that you are using the service for commercial purposes in breach of the clause, or in a manner that may adversely affect the mobile network, TPG may immediately suspend the mobile service and may provide 24 hours' notice of termination of the mobile service.

Coverage

• Customers can enjoy full unthrottled 4G speed when they use a 4G-ready smartphone/device supporting LTE Band 40-2300MHz and/or Band 8-900MHz. TPG supports Carrier Aggregation which will result in improved network speed.
• When customers are not within a TPG coverage area or their smartphone/device is not 4G-ready (with LTE 2300MHz/900MHz support), the TPG mobile service cannot be used.
• When inside the coverage areas, actual speed vary due to factors such a location, distance from the base station, local terrain, user numbers, hardware & software configuration and download source/upload destination.
• Currently, TPG has limited coverage in tunnels but improvements are ongoing. For the latest coverage updates, click here.

Voice and Public Emergency Calling

Making and receiving mobile calls require a VoLTE supported device. Please note that:
 

• The TPG network supports specific VoLTE devices for mobile voice calling. An updated list can be found at www.tpgmobile.sg/devices.
• For other 4G smartphones, you can download and use the TPG 4G Voice App for voice calls. Otherwise, you will not be able to make or receive calls including calls to emergency services.

1. What is TPG 50GB SIM Only Mobile Plan?
   
   Our TPG SIM only Mobile plan allows you to use your existing mobile phone on our mobile network. To get started, simply sign up online and then we will send you a confirmation email with instructions on how to pick up your TPG SIM card.
   
   Unlike most providers, we don’t lock you into 12 or 24-month plans. Our plan has no lock-in contract which gives you more flexibility.
   
    

2. How much is the TPG 50GB SIM Only Mobile Plan?
   
   Our TPG 50GB SIM only mobile plan is priced at $10 (inclusive of GST) for 30 days. Activation is free.
   
    

3. Does TPG allow rollover data, calls and SMS?
   
   No, there is no rollover data, calls and SMS to the following month.
   
    

4. Are international calls and SMS supported for the TPG 50GB SIM Only Mobile Plan?
   
   You can enjoy incoming international calls and SMS for free. Outgoing international calls are available from $0.01 per 30 seconds, while outgoing international SMSs are available at $0.10 per SMS. Please refer to our International Call Rates and International SMS Rates for details.
   
    

5. Can I port-in my existing Postpaid mobile number to TPG?
   
   Yes! You can sign up for our '50GB SIM Only Plan' and port-in your existing Postpaid mobile number to TPG. Please ensure that your personal details which you register with TPG match those of your previous provider in order to port-in successfully. For more information on how to port your mobile number to TPG, click here.
   
    

6. What are the eligibility requirements for the Plan?
   
   For regulatory purposes, we will ask you to upload a proof of identification. You will need to bring the original ID which was uploaded during registration when you pick up the SIM card from our pick up location. We cannot accept ID documents in photocopy and digital formats.

    

   Type	ID Type	Validity
   SG Citizen / PR	NRIC	N/A
   	11B	N/A
   	NRIC Replacement Slip + a Photo ID	N/A
   	Singapore Passport	N/A
   New SG Citizen / PR	NRIC Collection Slip + a Photo ID	N/A
   Foreign Workers	Work Permit	Not less than six months
   	Employment Pass	Not less than six months
   	Personalised Employment Pass	Not less than six months
   	Diplomatic Pass	Not less than six months
   	S Pass	Not less than six months
   	Foreign Passport	Not less than six months
   Foreign Visitors	Long Term Visit Pass	Not less than six months
   	Dependent Pass	Not less than six months
   	Foreign Passport	Not less than six months
   Foreign Students	Student Pass	Not less than six months
   	Foreign Passport	Not less than six months

   ID documents and Permanent Passes must have a minimum validity period of six (6) months on the date of SIM card collection.
   
    

7. Can someone else pick up the SIM card on my behalf?
   
   Yes, you can authorise a proxy to pick up your SIM card on your behalf. Please complete and sign this authorisation form. Your proxy must bring this form together with their original NRIC and your original NRIC when picking up the SIM card.
   
    

8. How do I activate my SIM card?
   
   Your TPG SIM card will be activated automatically when you pick it up from one of our pick up locations.
   
    

9. How am I billed for my mobile service?
   
   Recurring charges will be billed 4 days before the end of the 30 days cycle. You can view your monthly invoice in My Account. Payment options are Visa or Mastercard only. If there is no valid credit or debit card stored in My Account, your service will be suspended.
   
    

10. Can I use the service for anything else other than what's included in the plan?
    
    You can only use the service for usage types that are included as part of the plan. Any other usage types such as MMS are not supported. If you wish to go beyond your plan’s inclusion such as excess data, calls and SMS, you can access and top up your TPG Account Balance by logging in to My Account. Charges of extra minutes and SMS that will be deducted from the TPG Account Balance are as follows:
     

    • Local data above 50GB included in the plan at $1 per GB.
    • Roaming data above 1GB included in the plan at $3 per GB.
    • Calls to local lines above the 300 minutes included in the plan at $0.01 per 30 seconds block.
    • SMS to local mobiles above the 30 SMS included in the plan at $0.05 per SMS
       

    The rates listed above are subjected to changes. Top-ups are not refundable.
    
     

11. Is there any throttling of speed to the TPG 50GB SIM Only Plan?
    
    There is no throttling of speed for the TPG 50GB SIM Only Plan. If you exhaust the 50GB of included data before the 30 days have ended, you can top up your TPG Account Balance on My Account to continue using data at excess data charges of $1 per GB.
    
     

12. How do I check my usage?
    
    You can track your TPG Mobile usage by logging into My Account.
    
     

13. Can I use my TPG mobile overseas? (International Roaming)
    
    You can enjoy free 1GB of high speed data roaming in the following countries: India, Indonesia, Japan, Malaysia, Philippines, Taiwan and Thailand. Excess roaming beyond the first 1GB will be charged at $3 per GB for these countries. For more info on TPG roaming services, click here.
    
     

14. I lost my phone and/or my SIM card
    
    If you lose your phone or your SIM card, you can pick up your replacement SIM card with your Original ID from our outlet at Orchard Central. A $5 SIM replacement fee will be charged.
    
     

15. I am still on the service trial plan and the plan has not expired. Will the free trial period still be fulfilled?
    
    Yes, we will fulfil the free trial period that you are currently in. We will send you an email 1 month before your plan expiry date to respond to us if you are interested in migrating to the TPG 50GB SIM Only Plan.
    
     

16. What happens if my free service trial plan has already expired?

    For customers whose service trial plan have already expired, we have sent an email to you with instructions on how to renew the plan with us.

     

SAFETY MANAGEMENT MEASURES
 

Dear TPG customers,

• We seek your understanding that due to COVID-19 situation, we will have to manage the number of SIM collection at each point.
• Queue numbers will be issued to customers with Order ID only on the first-come-first-served basis.
• Issuance of queue numbers will start 30 minutes before the operation starts. Maximum of 15 numbers available per hour.
• Queue management might differ to each site as we are required to follow guidelines set by local authorities and building management.

We look forward to serving you at these locations soon! Meanwhile, stay safe and thank you for your support!

You can pick up your TPG SIM from any of the locations below.

50GB SIM-ONLY PLAN PICK-UP LOCATIONS

CENTRAL

• TPG 
  181 Orchard Road, #04-28 Orchard Central, Singapore 238896
  Daily from 11.00 am to 8.00 pm. Queue cuts off at 7.00 pm.  
   
• Best Denki
  391 Orchard Road, #05-01/04, Ngee Ann City, Singapore 238872
  Daily from 11.00am to 3.00pm / 4.00pm to 8.00pm
   

EAST

• Best Denki
  311 New Upper Changi Road, #B1-01/43/44 Bedok Mall, Singapore 467360
  Daily from 11.00am to 3.00pm / 4.00pm to 8.00pm

NORTH

• Best Denki (IT Section)
  9 Bishan Place, #03-02 Junction 8, Singapore 579837
  Daily from 11.00am to 3.00pm / 4.00pm to 8.00pm
   
• Best Denki
  83 Punggol Central, #B1-24 (East Wing) Waterway Point, Singapore 828761
  Daily from 11.00am to 3.00pm / 4.00pm to 8.00pm
   

SOUTH

• Best Denki
  1 Harbourfront Walk, #02-07 Vivocity, Singapore 098585
  Daily from 11.00am to 3.00pm / 4.00pm to 8.00pm

50GB SIM Only Plan Critical Information Summary.