SIM PICK-UP AND ACTIVATION
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A. BEFORE PICKING UP YOUR SIM B. WHEN PICKING UP YOUR SIM |
A. BEFORE PICKING UP YOUR SIM
The following documents are required to collect your SIM:
1. Order Confirmation Email
When a registration/sign-up for TPG Mobile submitted successfully, TPG will send an Order Confirmation email. This email consists of an order number and barcode that will be used to identify your application. Your registration is valid for 30 days.
2. Original ID Document
The ID document you intend to provide must be the same as what you supplied at the time of your registration. TPG cannot accept ID documents in photocopy and digital formats. The following original ID documents are accepted:
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| SG Citizen / PR | NRIC |
| 11B | |
| NRIC Replacement Slip + a Photo ID | |
| Singapore / Foreign Passport | |
| New SG Citizen / PR | NRIC Collection Slip + a Photo ID |
| Foreign Workers | Work Permit |
| Employment Pass | |
| Personalised Employment Pass | |
| Diplomatic Pass | |
| S Pass | |
| Foreign Passport | |
| Foreign Visitors | Long Term Visit Pass |
| Dependent Pass | |
| Student Pass | |
| Foreign Passport |
3. Proof of Billing Address
The address on your Proof of Billing Address document must be the same as the address you supplied at the time of your registration. TPG accepts the following documents. All proof of billing address must be dated within three (3) months on the date of SIM card collection and indicating the residential address unless otherwise stated:
- Utility bills in your name (e.g. home broadband, electricity, mobile phone)
- Title Deed or Tenancy Agreement
- Current or Savings Bank Account Statements
- Letters from School (signed by Principal)
- Letters from Housing Development Board, Ministry of Manpower, Inland Revenue Authority of Singapore and Central Provident Fund
- Letters from Company HR with Company Letterhead and Company Stamp
Do you need someone else to pick up the SIM on your behalf?
You can nominate an authorised person to pick up your SIM on your behalf. Please complete and sign this authorisation form. Your proxy must bring this form together with their original NRIC and your original NRIC when picking up the SIM card.
B. WHEN PICKING UP YOUR SIM
SAFETY MANAGEMENT MEASURES
Dear TPG customers,
- We seek your understanding that due to COVID-19 situation, we will have to manage the number of SIM collection at each point.
- Queue numbers will be issued to customers with Order ID only on the first-come-first-served basis.
- Queue management might differ to each site as we are required to follow guidelines set by local authorities and building management.
We look forward to serving you at these locations soon! Meanwhile, stay safe and thank you for your support!
You can pick up your SIM Card and register from the respective locations. Do take note of the available payment terms below:
SIM-ONLY PLAN
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| TPG Service Centre | |||||
| 1 Kaki Bukit View, #02-10 Techview, S415941 | Daily: 10am - 6pm, PH: closed | Yes | Yes | Yes | Yes |
| 181 Orchard Road, #04-28 Orchard Central, S238896 | Daily: 11am - 7.30pm | Yes | Yes | Yes | Yes |
| 304 Orchard Road, #03-64 Lucky Plaza, S238863 | Daily: 10.30am - 6pm | Yes | Yes | Yes | Yes |
| 133 Canberra View, #02-11 Canberra Plaza, S750133 | Daily: 11am - 3pm / 4pm - 8pm | Yes | Yes | Yes | Yes |
| 809 Hougang Central, #01-166, S530809 | Daily: 11am - 7pm | Yes | Yes | Yes | Yes |
| Best Denki | |||||
| 311 New Upper Changi Road, #B1-01/43/44 Bedok Mall, S467360 | Daily: 12pm - 7pm | No | Yes | No | Yes |
| 1 Harbourfront Walk, #02-07 Vivocity, S098585 | Daily: 12pm - 7pm | No | Yes | No | Yes |
| 9 Bishan Place, #03-02 Junction 8, S579837 | Daily: 12pm - 7pm | No | Yes | No | Yes |
| 63 Jurong West Central 3, #B1-92/93 Jurong Point Shopping Centre, S648331 | Daily: 12pm - 7pm | No | Yes | No | Yes |
| 83 Punggol Central, #B1-24 (East Wing) Waterway Point, S828761 | Daily: 12pm - 7pm | No | Yes | No | Yes |
SENIORS GO DIGITAL
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| TPG Service Centre | |||||
| 1 Kaki Bukit View, #02-10 Techview, S415941 | Daily: 10am - 6pm, PH: closed | Yes | Yes | Yes | Yes |
| 181 Orchard Road, #04-28 Orchard Central, S238896 | Daily: 11am - 7.30pm | Yes | Yes | Yes | Yes |
| 133 Canberra View, #02-11 Canberra Plaza, S750133 | Daily: 11am - 3pm / 4pm - 8pm | Yes | Yes | Yes | Yes |
| 809 Hougang Central, #01-166, S530809 | Daily: 11am - 7pm | Yes | Yes | Yes | Yes |
| Best Denki | |||||
| 311 New Upper Changi Road, #B1-01/43/44 Bedok Mall, S467360 | Daily: 12pm - 7pm | No | Yes | No | No |
| 1 Harbourfront Walk, #02-07 Vivocity, S098585 | Daily: 12pm - 7pm | No | Yes | No | No |
| 9 Bishan Place, #03-02 Junction 8, S579837 | Daily: 12pm - 7pm | No | Yes | No | No |
| 63 Jurong West Central 3, #B1-92/93 Jurong Point Shopping Centre, S648331 | Daily: 12pm - 7pm | No | Yes | No | No |
| 83 Punggol Central, #B1-24 (East Wing) Waterway Point, S828761 | Daily: 12pm - 7pm | No | Yes | No | No |
| Authorised Dealer | |||||
| 810 Geylang Road, #01-01 City Plaza, S409286 | Mon - Sat: 11am - 6.30pm | Yes | Yes | Yes | Yes |
| 8 Tampines Central 1, #01-04 Eastlink Mall, S529543 | Daily: 11am - 6.30pm | Yes | Yes | Yes | Yes |
| 631 Ang Mo Kio Ave 4, #01-910, S560631 | Daily: 11am - 7pm | Yes | Yes | Yes | Yes |
| 407 Ang Mo Kio Ave 10, #01-761, S560407 | Daily: 11am - 7pm | Yes | Yes | Yes | Yes |
| 442 Clementi Ave 3, #01-87, S120442 | Daily: 11am - 7pm | Yes | Yes | Yes | Yes |
| 221 Boon Lay Place, #01-202 Boon Lay Shopping Centre, S640221 | Daily: 11am - 7pm | Yes | Yes | Yes | Yes |
MOBILE ACCESS FOR SENIORS
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| TPG Service Centre | |||||
| 1 Kaki Bukit View, #02-10 Techview, S415941 | Daily: 10am - 6pm, PH: closed | Yes | Yes | ||
| 181 Orchard Road, #04-28 Orchard Central, S238896 | Daily: 11am - 7.30pm | Yes | Yes | ||
| 133 Canberra View, #02-11 Canberra Plaza, S750133 | Daily: 11am - 3pm / 4pm - 8pm | Yes | Yes | ||
| 809 Hougang Central, #01-166, S530809 | Daily: 11am - 7pm | Yes | Yes | ||
| Best Denki | |||||
| 311 New Upper Changi Road, #B1-01/43/44 Bedok Mall, S467360 | Daily: 12pm - 7pm | No | No | ||
| 1 Harbourfront Walk, #02-07 Vivocity, S098585 | Daily: 12pm - 7pm | No | No | ||
| 9 Bishan Place, #03-02 Junction 8, S579837 | Daily: 12pm - 7pm | No | No | ||
| 63 Jurong West Central 3, #B1-92/93 Jurong Point Shopping Centre, S648331 | Daily: 12pm - 7pm | No | No | ||
| 83 Punggol Central, #B1-24 (East Wing) Waterway Point, S828761 | Daily: 12pm - 7pm | No | No | ||
| Authorised Dealer | |||||
| 810 Geylang Road, #01-01 City Plaza, S409286 | Mon - Sat: 11am - 6.30pm | Yes | Yes | ||
| 8 Tampines Central 1, #01-04 Eastlink Mall, S529543 | Daily: 11am - 6.30pm | Yes | Yes | ||
| 631 Ang Mo Kio Ave 4, #01-910, S560631 | Daily: 11am - 7pm | Yes | Yes | ||
| 407 Ang Mo Kio Ave 10, #01-761, S560407 | Daily: 11am - 7pm | Yes | Yes | ||
| 442 Clementi Ave 3, #01-87, S120442 | Daily: 11am - 7pm | Yes | Yes | ||
| 221 Boon Lay Place, #01-202 Boon Lay Shopping Centre, S640221 | Daily: 11am - 7pm | Yes | Yes | ||
C. AFTER PICKING UP YOUR SIM
Your SIM is automatically activated when you pick it up. To connect to TPG's network:
1. Pop-out the right size SIM card for your mobile device and then insert it into your device.
2. Please ensure network is 4G and/or VoLTE.
3. Follow the instructions below to access your APN settings on your mobile device:
- iPhone: Setting >Mobile Data > Mobile Data Network
- Android: Settings> Network & Internet > Mobile Network > Access Point Names
3. Enter the APN Settings below on your mobile device:
- Name: TPG
- APN: TPG
- Leave everything else blank
Your TPG Mobile service is now ready to use! If you have had any problem, visit our Community.