SIM Pick-up and Activation
Before picking up your SIM
The following documents are required to collect your SIM:
1. Order Confirmation Email
When a registration/sign-up for TPG Mobile submitted successfully, TPG will send an Order Confirmation email. This email consists of an order number and barcode that will be used to identify your application. Your registration is valid for 14 days.
2. Original ID Document
The ID document you intent to provide must be the same as what you supplied at the time of your registration. TPG accepts the following ID documents:
| Type | ID Type | Validity |
| SG Citizen / PR | NRIC | N/A |
| 11B | N/A | |
| NRIC Replacement Slip + a Photo ID | N/A | |
| New SG Citizen / PR | NRIC Collection Slip + a Photo ID | N/A |
| Foreign Workers | Work Permit | Not less than six months |
| Employment Pass | Not less than six months | |
| Personalised Employment Pass | Not less than six months | |
| Diplomatic Pass | Not less than six months | |
| Entrepasses | Not less than six months | |
| Training Employment Passes | Not less than six months | |
| Foreign Visitors | Long Term Visit Pass | Not less than six months |
| Dependent Pass | Not less than six months | |
| Foreign Students | Student Pass | Not less than six months |
Permanent Passes must have a minimum validity period of six (6) months on the date of SIM card collection.
3. Proof of Billing Address
The address on your Proof of Billing Address document must be the same as the address you supplied at the time of your registration. TPG accepts the following documents. All proof of billing address must be dated within three (3) months on the date of SIM card collection and indicating the residential address unless otherwise stated:
- Utility bills in your name (e.g. home broadband, electricity, mobile phone)
- Title Deed or Tenancy Agreement (valid for at least 6 months)
- Current or Savings Bank Account Statements
- Letters from School (signed by Principal)
- Letters from Housing Development Board, Ministry of Manpower, Inland Revenue Authority of Singapore and Central Provident Fund
- Letters from Company HR with Company Letterhead and Company Stamp
Do you need someone else to pick up the SIM on your behalf?
You can nominate an authorised person to pick up your SIM on your behalf. Please complete and sign this authorisation form. Your proxy must bring this form together with their original NRIC and your original NRIC when picking up the SIM card.
Picking up your SIM
You can pick up your TPG SIM from any of the locations below.
| Area | Address |
Daily Operating Hours (Queues cut-off at 7.30pm) |
| Central | Shaw Centre 1 Scott's Road #03-20, Singapore 228208 |
11:00 am - 08:00pm |
| West | Huawei Customer Service Centre 3 Gateway Dr, #03-38/39 Westgate, Singapore 608532 |
11:00 am - 08:00pm Closed on every first weekend of the month |
| Challenger (Customer Service Counter) Jurong West Central 3, #B1-94/95/96 Jurong Point Shopping, Singapore 486038 |
11:00 am - 08:00pm | |
| East | Challenger (Customer Service Counter) 5 Changi Business Park Centre 1, #01-56/57 Changi City Point, Singapore 486038 |
11:00 am - 08:00pm |
| North | COURTS 460 Lor 6 Toa Payoh Singapore 310460 |
11:00 am - 08:00pm |
Connecting to TPG
Your SIM is automatically activated when you pick it up. To connect to TPG:
1. Pop out the right size SIM card for your mobile device and then insert it into your device.
2. Enter the APN Settings below on your mobile device:
- Name: TPG
- APN: TPG
- Leave everything else blank
Follow the instructions below to access your APN settings on your mobile device. Click here for more information.
iPhone
Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network
Android
Settings > Network & Internet > Mobile Networks > Access Point Names
Alternatively, search for ‘Mobile Network’ in your Settings
Your TPG Mobile service is now ready to use! If you have had any problem, visit our Community.