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SIM Pick-up and Activation




Before picking up your SIM

The following documents are required to collect your SIM:


1. Order Confirmation Email

When a registration/sign-up for TPG Mobile submitted successfully, TPG will send an Order Confirmation email. This email consists of an order number and barcode that will be used to identify your application. Your registration is valid for 30 days.


2. Original ID Document

The ID document you intend to provide must be the same as what you supplied at the time of your registration. TPG cannot accept ID documents in photocopy and digital formats. The following original ID documents are accepted:

Type ID Type Validity
SG Citizen / PR NRIC N/A
11B N/A
NRIC Replacement Slip + a Photo ID N/A
New SG Citizen / PR NRIC Collection Slip + a Photo ID N/A
Foreign Workers Work Permit Not less than six months
Employment Pass Not less than six months
Personalised Employment Pass Not less than six months
Diplomatic Pass Not less than six months
S Pass Not less than six months
Foreign Visitors Long Term Visit Pass Not less than six months
Dependent Pass Not less than six months
Foreign Students Student Pass Not less than six months

Permanent Passes must have a minimum validity period of six (6) months on the date of SIM card collection.


3. Proof of Billing Address

The address on your Proof of Billing Address document must be the same as the address you supplied at the time of your registration. TPG accepts the following documents. All proof of billing address must be dated within three (3) months on the date of SIM card collection and indicating the residential address unless otherwise stated:

  • Utility bills in your name (e.g. home broadband, electricity, mobile phone)
  • Title Deed or Tenancy Agreement 
  • Current or Savings Bank Account Statements
  • Letters from School (signed by Principal)
  • Letters from Housing Development Board, Ministry of Manpower, Inland Revenue Authority of Singapore and Central Provident Fund
  • Letters from Company HR with Company Letterhead and Company Stamp


Do you need someone else to pick up the SIM on your behalf?

You can nominate an authorised person to pick up your SIM on your behalf. Please complete and sign this authorisation form. Your proxy must bring this form together with their original NRIC and your original NRIC when picking up the SIM card.


Picking up your SIM


Dear TPG customers, we wish to inform you that our distribution points at Best Denki and Challenger will be temporarily closed from 7 April to 4 May 2020, following their decisions to shut their outlets to align with the government’s new circuit-breaker measures. We apologise for any inconvenience caused and seek your understanding on this.

As an essential service provider, please be rest assured that TPG distribution outlet at Orchard Central (181 Orchard Road, #04-28 Orchard Central, Singapore 238896) will remain open from 7 April 2020 till 4 May 2020, between 11.00 am to 9.00 pm. Stay safe and thank you for your encouragement and support!


You can pick up your TPG SIM from any of the locations below.

Area Address

Daily Operating Hours

(Queues may cut-off 30 mins before closing)


181 Orchard Road
#04-28 Orchard Central
Singapore 238896

11.00 am to 9.00 pm
  Best Denki
391 Orchard Road
#05-01/04, Ngee Ann City
Singapore 648331

11.00am to 8.00pm

From 7 April to 4 May:

Best Denki
(IT Section)

9 Bishan Place,
#03-02 Junction 8
Singapore 579837

11.00am to 8.00pm

From 7 April to 4 May:
West Challenger
(Customer Service Counter)
Jurong West Central 3,
#B1-94/95/96 Jurong Point Shopping Centre,
Singapore 648331
11.00am to 8.00pm

From 7 April to 4 May:
East Challenger
(Customer Service Counter)
5 Changi Business Park Centre 1,
#01-56/57 Changi City Point,
Singapore 486038
11.00am to 8.00pm

From 7 April to 4 May:
North Best Denki
83 Punggol Central,
#B1-24 (East Wing) Waterway Point,
Singapore 828761
11.00am to 8.00pm

From 7 April to 4 May:

Best Denki
1 Harbourfront Walk,
#02-07, Vivocity
Singapore 098585

11.00am to 8.00pm
From 7 April to 4 May:

Connecting to TPG

Your SIM is automatically activated when you pick it up. To connect to TPG:

1. Pop-out the right size SIM card for your mobile device and then insert it into your device.

2. Enter the APN Settings below on your mobile device:

  • Name: TPG
  • APN: TPG
  • Leave everything else blank

Follow the instructions below to access your APN settings on your mobile device. Click here for more information.

Settings > Cellular > Cellular Data Options > Cellular Network
Settings > Mobile Data > Mobile Data Options > Mobile Data Network

Settings > Network & Internet > Mobile Networks > Access Point Names
Alternatively, search for ‘Mobile Network’ in your Settings


Your TPG Mobile service is now ready to use! If you have had any problem, visit our Community.