SIM Pick-up and Activation

 

 

Before picking up your SIM

The following documents are required to collect your SIM:

 

1. Order Confirmation Email

When a registration/sign-up for TPG Mobile submitted successfully, TPG will send an Order Confirmation email. This email consists of an order number and barcode that will be used to identify your application. Your registration is valid for 30 days.

 

2. Original ID Document

The ID document you intend to provide must be the same as what you supplied at the time of your registration. TPG cannot accept ID documents in photocopy and digital formats. The following original ID documents are accepted:
 

Type ID Type Validity
SG Citizen / PR NRIC N/A
11B N/A
NRIC Replacement Slip + a Photo ID N/A
Singapore Passport N/A
New SG Citizen / PR NRIC Collection Slip + a Photo ID N/A
Foreign Workers Work Permit Not less than six months
Employment Pass Not less than six months
Personalised Employment Pass Not less than six months
Diplomatic Pass Not less than six months
S Pass Not less than six months
Foreign Passport Not less than six months
Foreign Visitors Long Term Visit Pass Not less than six months
Dependent Pass Not less than six months
Foreign Passport Not less than six months
Foreign Students Student Pass Not less than six months
Foreign Passport Not less than six months


ID documents and Permanent Passes must have a minimum validity period of six (6) months on the date of SIM card collection.

 

3. Proof of Billing Address

The address on your Proof of Billing Address document must be the same as the address you supplied at the time of your registration. TPG accepts the following documents. All proof of billing address must be dated within three (3) months on the date of SIM card collection and indicating the residential address unless otherwise stated:

  • Utility bills in your name (e.g. home broadband, electricity, mobile phone)
  • Title Deed or Tenancy Agreement 
  • Current or Savings Bank Account Statements
  • Letters from School (signed by Principal)
  • Letters from Housing Development Board, Ministry of Manpower, Inland Revenue Authority of Singapore and Central Provident Fund
  • Letters from Company HR with Company Letterhead and Company Stamp

 

Do you need someone else to pick up the SIM on your behalf?

You can nominate an authorised person to pick up your SIM on your behalf. Please complete and sign this authorisation form. Your proxy must bring this form together with their original NRIC and your original NRIC when picking up the SIM card.

 

Picking up your SIM


SAFETY MANAGEMENT MEASURES
 

Dear TPG customers,

  • We seek your understanding that due to COVID-19 situation, we will have to manage the number of SIM collection at each point.
  • Queue numbers will be issued to customers with Order ID only on the first-come-first-served basis.
  • Issuance of queue numbers will start 30 minutes before the operation starts. Maximum of 15 numbers available per hour.
  • Queue management might differ to each site as we are required to follow guidelines set by local authorities and building management.


We look forward to serving you at these locations soon! Meanwhile, stay safe and thank you for your support!
 

You can pick up your SIM Card from the respective locations for Seniors Plans, 50GB SIM Only Plan, and 50GB Prepaid Plan.
 



SENIORS PLANS' PICK-UP LOCATIONS:



CENTRAL

  • TPG 
    181 Orchard Road, #04-28 Orchard Central, Singapore 238896
    Daily from 11.00 am to 8.00 pm. Queue cuts off at 7.00 pm.  

     

EAST

  • Ezylink Pte Ltd 
    810 Geylang Road, #01-01 City Plaza, Singapore 409286 
    Monday to Saturday, from 10.00 am to 7.00 pm. 

     
  • Ezylink Pte Ltd 
    8 Tampines Central 1, #01-04 Eastlink Mall, Singapore 529543
    (Located at Tampines Bus Interchange, next to McDonald's) 
    Daily from 11.00am to 7.00 pm. Queue cuts off at 6.00 pm



NORTH 

  • IN TOUCH TELESHOP
    Blk 631 Ang Mo Kio Ave 4, #01-910, Singapore 560631
    Daily from 11.00 am to 7.00 pm. Queue cuts off at 6.00 pm. 

  • IN TOUCH TELESHOP
    Blk 407 Ang Mo Kio Ave 10, #01-761, Singapore 560407
    Daily from 11.00 am to 7.00 pm. Queue cuts off at 6.00 pm. 
     
  • OPPO
    Blk 809 Hougang Central, #01-166, Singapore 530809
    Daily from 11.00 am to 7.00 pm. Queue cuts off at 6.00 pm 



WEST 

  • OPPO
    Blk 442 Clementi Ave 3, #01-87, Singapore 120442
    Daily from 11.00 am to 7.00 pm. Queue cuts off at 6.00 pm 

 

  • Yu Xuan
    221 Boon Lay Place, #01-202 Boon Lay Shopping Centre, Singapore 640221
    Daily from 11.00 am to 7.00 pm. Queue cuts off at 6.00 pm 

 

50GB SIM-ONLY PLANS PICK-UP LOCATIONS: 


CENTRAL

 

  • TPG 
    181 Orchard Road, #04-28 Orchard Central, Singapore 238896
    Daily from 11.00 am to 8.00 pm. Queue cuts off at 7.00 pm.  

     
  • Best Denki
    391 Orchard Road, #05-01/04, Ngee Ann City, Singapore 238872
    Daily from 11.00am to 3.00pm / 4.00pm to 8.00pm

     

EAST

  • Ezylink Pte Ltd 
    8 Tampines Central 1, #01-04 Eastlink Mall, Singapore 529543
    (Located at Tampines Bus Interchange, next to McDonald's) 
    Daily from 11.00am to 7.00pm. Queue cuts off at 6.00 pm

NORTH

SOUTH

  • Best Denki
    1 Harbourfront Walk, #02-07 Vivocity, Singapore 098585
    Daily from 11.00am to 3.00pm / 4.00pm to 8.00pm 

     

WEST

  • Challenger (Customer Service Counter)
    Jurong West Central 3, #B1-94/95/96, Jurong Shopping Centre, Singapore 648331
    Temporarily closed till further notice. 




50GB PREPAID PLAN PICK-UP LOCATIONS: 


CENTRAL

 

  • TPG 
    181 Orchard Road, #04-28 Orchard Central, Singapore 238896
    Daily from 11.00 am to 8.00 pm. Queue cuts off at 7.00 pm. 
     

EAST
 

  • Ezylink Pte Ltd (from 30 August 2020)
    810 Geylang Road, #01-01 City Plaza, Singapore 409286 
    Monday to Saturday, from 10.00 am to 7.00 pm.

     

Connecting to TPG

Your SIM is automatically activated when you pick it up. To connect to TPG:
 

1. Pop-out the right size SIM card for your mobile device and then insert it into your device.

2. Enter the APN Settings below on your mobile device:

  • Name: TPG
  • APN: TPG
  • Leave everything else blank

Follow the instructions below to access your APN settings on your mobile device. Click here for more information.

iPhone
Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network

Android
Settings > Network & Internet > Mobile Networks > Access Point Names
Alternatively, search for ‘Mobile Network’ in your Settings

 

Your TPG Mobile service is now ready to use! If you have had any problem, visit our Community.