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SIM PICK-UP AND ACTIVATION

 

INDEX

A. BEFORE PICKING UP YOUR SIM

B. WHEN PICKING UP YOUR SIM

C. AFTER PICKING UP YOUR SIM

 

A.  BEFORE PICKING UP YOUR SIM

The following documents are required to collect your SIM:

 

1. Order Confirmation Email

When a registration/sign-up for TPG Mobile submitted successfully, TPG will send an Order Confirmation email. This email consists of an order number and barcode that will be used to identify your application. Your registration is valid for 30 days.

 

2. Original ID Document

The ID document you intend to provide must be the same as what you supplied at the time of your registration. TPG cannot accept ID documents in photocopy and digital formats. The following original ID documents are accepted:
 

Type
ID Type
SG Citizen / PR NRIC
11B
NRIC Replacement Slip + a Photo ID
Singapore / Foreign Passport
New SG Citizen / PR NRIC Collection Slip + a Photo ID
Foreign Workers Work Permit
Employment Pass
Personalised Employment Pass
Diplomatic Pass
S Pass
Foreign Passport
Foreign Visitors Long Term Visit Pass
Dependent Pass
Student Pass
Foreign Passport

 

3. Proof of Billing Address

The address on your Proof of Billing Address document must be the same as the address you supplied at the time of your registration. TPG accepts the following documents. All proof of billing address must be dated within three (3) months on the date of SIM card collection and indicating the residential address unless otherwise stated:

  • Utility bills in your name (e.g. home broadband, electricity, mobile phone)
  • Title Deed or Tenancy Agreement 
  • Current or Savings Bank Account Statements
  • Letters from School (signed by Principal)
  • Letters from Housing Development Board, Ministry of Manpower, Inland Revenue Authority of Singapore and Central Provident Fund
  • Letters from Company HR with Company Letterhead and Company Stamp

 

Do you need someone else to pick up the SIM on your behalf?

You can nominate an authorised person to pick up your SIM on your behalf. Please complete and sign this authorisation form. Your proxy must bring this form together with their original NRIC and your original NRIC when picking up the SIM card.

 
 

 

B. WHEN PICKING UP YOUR SIM

SAFETY MANAGEMENT MEASURES
 

Dear TPG customers,

  • We seek your understanding that due to COVID-19 situation, we will have to manage the number of SIM collection at each point.
  • Queue numbers will be issued to customers with Order ID only on the first-come-first-served basis.
  • Queue management might differ to each site as we are required to follow guidelines set by local authorities and building management.


We look forward to serving you at these locations soon! Meanwhile, stay safe and thank you for your support!

 

You can pick up your SIM Card and register from the respective locations. Do take note of the available payment terms below:

 

SIM-ONLY PLAN

Locations
Opening Hours
50GB
80GB
Cash
Credit Card
Cash
Credit Card
TPG Service Centre
1 Kaki Bukit View, #02-10 Techview, S415941 Daily: 10am - 6pm, PH: closed Yes Yes Yes Yes
181 Orchard Road, #04-28 Orchard Central, S238896 Daily: 11am - 7.30pm Yes Yes Yes Yes
304 Orchard Road, #03-64 Lucky Plaza, S238863 Daily: 10.30am - 6pm Yes Yes Yes Yes
133 Canberra View, #02-11 Canberra Plaza, S750133 Daily: 11am - 3pm / 4pm - 8pm Yes Yes Yes Yes
809 Hougang Central, #01-166, S530809 Daily: 11am - 7pm Yes Yes Yes Yes
Best Denki
311 New Upper Changi Road, #B1-01/43/44 Bedok Mall, S467360 Daily: 12pm - 7pm No Yes No Yes
1 Harbourfront Walk, #02-07 Vivocity, S098585 Daily: 12pm - 7pm No Yes No Yes
9 Bishan Place, #03-02 Junction 8, S579837 Daily: 12pm - 7pm No Yes No Yes
63 Jurong West Central 3, #B1-92/93 Jurong Point Shopping Centre, S648331 Daily: 12pm - 7pm No Yes No Yes
83 Punggol Central, #B1-24 (East Wing) Waterway Point, S828761 Daily: 12pm - 7pm No Yes No Yes

 
 

 

 

SENIORS GO DIGITAL

Locations
Opening Hours
Seniors Go Digital without Handset
Seniors Go Digital with Handset
Cash
Credit Card
Cash
Credit Card
TPG Service Centre
1 Kaki Bukit View, #02-10 Techview, S415941 Daily: 10am - 6pm, PH: closed Yes Yes Yes Yes
181 Orchard Road, #04-28 Orchard Central, S238896 Daily: 11am - 7.30pm Yes Yes Yes Yes
133 Canberra View, #02-11 Canberra Plaza, S750133 Daily: 11am - 3pm / 4pm - 8pm Yes Yes Yes Yes
809 Hougang Central, #01-166, S530809 Daily: 11am - 7pm Yes Yes Yes Yes
Best Denki
311 New Upper Changi Road, #B1-01/43/44 Bedok Mall, S467360 Daily: 12pm - 7pm No Yes No No
1 Harbourfront Walk, #02-07 Vivocity, S098585 Daily: 12pm - 7pm No Yes No No
9 Bishan Place, #03-02 Junction 8, S579837 Daily: 12pm - 7pm No Yes No No
63 Jurong West Central 3, #B1-92/93 Jurong Point Shopping Centre, S648331 Daily: 12pm - 7pm No Yes No No
83 Punggol Central, #B1-24 (East Wing) Waterway Point, S828761 Daily: 12pm - 7pm No Yes No No
Authorised Dealer
810 Geylang Road, #01-01 City Plaza, S409286 Mon - Sat: 11am - 6.30pm Yes Yes Yes Yes
8 Tampines Central 1, #01-04 Eastlink Mall, S529543 Daily: 11am - 6.30pm Yes Yes Yes Yes
631 Ang Mo Kio Ave 4, #01-910, S560631 Daily: 11am - 7pm Yes Yes Yes Yes
407 Ang Mo Kio Ave 10, #01-761, S560407 Daily: 11am - 7pm Yes Yes Yes Yes
442 Clementi Ave 3, #01-87, S120442 Daily: 11am - 7pm Yes Yes Yes Yes
221 Boon Lay Place, #01-202 Boon Lay Shopping Centre, S640221 Daily: 11am - 7pm Yes Yes Yes Yes

 
 

 

 

MOBILE ACCESS FOR SENIORS

Locations
Opening Hours
Mobile Access for Seniors Plan with Handset
Cash
Credit Card
TPG Service Centre
1 Kaki Bukit View, #02-10 Techview, S415941 Daily: 10am - 6pm, PH: closed Yes Yes
181 Orchard Road, #04-28 Orchard Central, S238896 Daily: 11am - 7.30pm Yes Yes
133 Canberra View, #02-11 Canberra Plaza, S750133 Daily: 11am - 3pm / 4pm - 8pm Yes Yes
809 Hougang Central, #01-166, S530809 Daily: 11am - 7pm Yes Yes
Best Denki
311 New Upper Changi Road, #B1-01/43/44 Bedok Mall, S467360 Daily: 12pm - 7pm No No
1 Harbourfront Walk, #02-07 Vivocity, S098585 Daily: 12pm - 7pm No No
9 Bishan Place, #03-02 Junction 8, S579837 Daily: 12pm - 7pm No No
63 Jurong West Central 3, #B1-92/93 Jurong Point Shopping Centre, S648331 Daily: 12pm - 7pm No No
83 Punggol Central, #B1-24 (East Wing) Waterway Point, S828761 Daily: 12pm - 7pm No No
Authorised Dealer
810 Geylang Road, #01-01 City Plaza, S409286 Mon - Sat: 11am - 6.30pm Yes Yes
8 Tampines Central 1, #01-04 Eastlink Mall, S529543 Daily: 11am - 6.30pm Yes Yes
631 Ang Mo Kio Ave 4, #01-910, S560631 Daily: 11am - 7pm Yes Yes
407 Ang Mo Kio Ave 10, #01-761, S560407 Daily: 11am - 7pm Yes Yes
442 Clementi Ave 3, #01-87, S120442 Daily: 11am - 7pm Yes Yes
221 Boon Lay Place, #01-202 Boon Lay Shopping Centre, S640221 Daily: 11am - 7pm Yes Yes

 

 
 

 

C. AFTER PICKING UP YOUR SIM

 

Your SIM is automatically activated when you pick it up. To connect to TPG's network:
 

1. Pop-out the right size SIM card for your mobile device and then insert it into your device.

2. Please ensure network is 4G and/or VoLTE.

3. Follow the instructions below to access your APN settings on your mobile device:

  • iPhone: Setting >Mobile Data > Mobile Data Network
  • Android: Settings> Network & Internet > Mobile Network > Access Point Names

3. Enter the APN Settings below on your mobile device:

  • Name: TPG
  • APN: TPG
  • Leave everything else blank

Your TPG Mobile service is now ready to use! If you have had any problem, visit our Community.