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5G is now available to all TPG subscribers. IMDA has just given their approval for TPG to conduct a 5G NSA Market Trial which will run till 31st December 2021 on a limited basis. This will provide subscribers with some early benefits of 5G which include higher network speeds and lower latencies.

No registration is required! All SIM-only plan subscribers (excluding Prepaid) who have a compatible 5G smartphone will automatically be provisioned with 5G NSA services. For more information on compatible 5G smartphones and our 5G coverage areas, please check out our FAQs section below. 

Technically savvy and curious subscribers may wish to note that the 5G NR RAN for this Market Trial is based on our existing 2.3GHz spectrum (n40). This means that we are able to easily upgrade our existing RAN with minimal physical works resulting in a far quicker rollout than if a new spectrum were to be deployed. The cost savings from this allows us to offer this early 5G experience at no increased cost to all SIM-only plans (excluding Prepaid). 

TPG is also rolling out our 5G mmWave coverage on a new spectrum licensed to us (n257/n258). This will augment the bandwidth available to all our subscribers and is expected to deliver multi-gigabit speeds in a variety of applications.

We look forward to having you onboard at this exciting point in our journey. Do sign up soon as IMDA has mandated that this Market Trial must end by the end of this year (unless an extension is granted).

 


 

What you'll need to get 5G ready with TPG?

 
 
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5G Compatible Device

A 5G device that supports NR n40 band.

For mmWave connectivity, the device must support NR n257 and/or n258.

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5G Coverage Area

Must be within TPG’s 5G coverage areas.

 

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Eligible Plan

All SIM-only plans excluding Prepaid.

 

 

 

Press Release

 


 

Frequently Asked Questions

 

1. How do I enjoy 5G on TPG?

You will need the following to experience 5G:

  • a compatible 5G device that is configured to TPG’s 5G network and set to 5G mode for the appropriate SIM Slot (for dual SIM devices).
  • be within TPG’s 5G coverage areas. (You can still access the TPG network on 4G when you are not within 5G coverage areas)
  • TPG network will automatically detect 5G compatible devices and enable the 5G NSA network service at no additional cost. You will also receive an SMS to confirm that you are accessing our 5G NSA service.


 
2. Where can I enjoy 5G coverage?

TPG is working hard to rollout 5G island-wide. At present 5G coverage for this Market Trial is available at the following locations:

Building
5G NR coverage zones
Not in coverage
Changi Airport Jewel General Retail Areas NIL
Great World City General Retail Areas NIL
Paya Lebar Quarter (PLQ Mall) General Retail Areas NIL
Marina Bay Sands – The Shoppes B2, B1 and L1 Retail areas adjacent to Singapore River/Waterfront Promenade B2 & B1 retail areas at the 2 corridors towards Bayfront MRT and MBS Hotel, and retail shops near B2M Casino/Hotel
VivoCity L1 & L2 (Central atrium/retail & F&B), L3 Foodcourt, B2 F&B L1 (Tangs, NTUC, Unity, Mark & Spencer), L2 (Toys “R” Us, north corridor towards Harbourfront), L3 (Cinema)


The network outdoor 5G upgrade is in progress and more indoor locations will be added soon.

 

3. Which phones support 5G on the TPG network?

5G is a new mobile technology standard which is still evolving. Some might even call it the bleeding edge! Compatibility may initially be an issue, especially if the 5G devices support a limited number of 5G frequencies.  While many recently launched handset models in Singapore are listed 5G-compatible, the device manufacturer may also choose to enable the handsets to work only on specific local 5G network(s) for commercial and/or technical reasons.

As we begin this 5G NSA Market Trial, we have verified an initial pool of 5G smartphones which are compatible with TPG’s 5G NSA network. Those handsets are the Vivo - Y72, X60 Pro and Huawei Mate 40 Pro 5G. We are continuing to work with other handset manufacturers including Apple and Samsung to onboard their 5G devices to our network but much depends on the cooperation with these device manufacturers.

If you purchased your phone from outside Singapore or otherwise have a handset that is configured appropriately, you may find that its settings do allow you to use TPG’s 5G NSA network.

An important note: with or without 5G service, all 5G devices work well in 4G mode on TPG Network. There are no known exceptions given the maturity of the 4G standard.

If you are interested in using the TPG 5G NSA services, we can investigate with you whether your handset is suitable. Please drop us an email at TPG5G@tpgmobile.sg.

 

4. How do I know whether 5G is active on my device?

You will see a 5G icon on your 5G compatible device when you are within TPG’s 5G coverage areas. Please ensure your phone’s 5G setting is enabled. Note that some Dual SIM phones do not allow 5G on both slots simultaneously. 5G must be activated for the SIM slot holding the TPG SIM card.

 

5. What will happen if I am not in the 5G network area?

You will continue to enjoy seamless 4G connectivity when not in TPG’s 5G network areas.

 

6. What are the expected speeds on 5G?

  • On n40, downlink speed: up to 260Mbps.
  • On n257, downlink speed: up to 2Gbps.

 

7. Can I use 5G when roaming overseas?

TPG’s 5G is available within Singapore only (please refer to our 5G coverage areas listed above). We are working with our roaming partners to expand our service reach.