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Working together for the benefit of all. In using our services, our customers participate and assist others in the TPG Community.

TPG Community

Working together for the benefit of all. In using our services, our customers participate and assist others in the TPG Community.

TPG Community

SIM Card Replacement (Lost/Faulty SIM)

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SIM Card Replacement (Lost/Faulty SIM)

 

There are a few typical situations where you may need to request a replacement SIM card from TPG.

 

You need a different type of SIM card due to a change of mobile phone

  • Good news! TPG provides a Multi-Fit SIM Card, so you can simply pop out the correct size SIM you need for your mobile phone. If you change phones and need a different size SIM Card, simply press the plastic parts of your SIM Card back together to get the correct size. If you're unable to do this as you've lost your SIM Card parts, read below about lost phone/SIM.

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The type of SIM you need depends on your phone's model. Please check your mobile phone's user manual or contact the manufacturer to find out which type of SIM card is required for your device. 

 

Your SIM card is faulty or damaged or your mobile phone or SIM is lost or stolen

 

Contact our friendly Support Team to request a replacement SIM Card: 

  1. Contact our team via email at support@tpgmobile.sg 
  2. Please note a $10 SIM replacement fee (except for faulty SIMs) may apply
  3. We'll confirm your replacement SIM Card order, then you can pick up your replacement SIM card from any of the available TPG Sim Card pick-up locations.
  4. At the pick up location, you will need to present the original ID stored in our records for your account (the ID you gave us when you registered), matching your Name, Date of Birth and NRIC/FIN . Our team will help you activate the new SIM Card on the spot and you're ready to go.

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