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TPG Community

Working together for the benefit of all. In using our services, our customers participate and assist others in the TPG Community.

TPG Community

Working together for the benefit of all. In using our services, our customers participate and assist others in the TPG Community.

TPG Community

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  1. TPG to significantly expand its free mobile service trial 12 March 2019 - TPG has seen an amazing response to its service trial which was launched in late December 2018. The trial plan is completely free for the first 12 months and includes unlimited data, unlimited local mobile-to-mobile calls, 20 local SMS messages and 20 minutes of outgoing calls to local fixed lines each month. The company’s Executive Chairman, David Teoh, said, “Public response to our mobile trial plan has been incredible and we have received positive feedback on our coverage and network quality. Our subscribers are delighted with our simple unlimited service trial plan and fuss-free on-boarding experience.” “We are also pleased to confirm that we have achieved 99% island wide outdoor coverage and we remain committed to enhancing our mobile network coverage including in tunnels and indoor areas. Subscribers can soon look forward to service enhancements that we will be introducing as well,” said Mr Teoh. Given the strong response to the trial, TPG is expanding its service trial to 200,000 users so that more customers can experience our excellent service and network quality ahead of the full commercial launch. In support of the expanded trial, the number of SIM pickup points is now extended to four locations: Shaw Centre, Westgate, Changi City Point (starting 13 March 2019) and Jurong Point (starting 20 March 2019). New subscribers can sign up for the trial service at https://www.tpgmobile.sg.
  2. Hi Singapore, TPG Service Trial Update Demand for TPG’s trial mobile service has been exceptional. Thank you to those of you who have successfully registered and visited our collection location to pick up your SIM Card. We are pleased to see so many of you are now enjoying TPG’s trial plan which includes 2GB per day at 4G speeds and more. TPG Registrations Re-Opening We will re-open registrations around 9am on Tuesday 29th January and daily around 9am thereafter. To sign up, visit https://www.tpgmobile.sg/plans/xlunltd. Changes To Trial Service Registration To ensure as many people as possible can take advantage of TPG’s trial service, and to ensure an orderly distribution of SIM Cards, please note some small changes to our trial service registration: We will be limiting the number of registrations per day; but don't worry, we will be re-opening for registrations around 9am daily. We ask customers to kindly collect your SIM Card(s) within 14 days of registration. At this time we will be limiting the number of trial service registrations to 2 per NRIC. What should you do next? If you haven’t yet registered for your trial service: Registrations will re-open around 9am on Tuesday 29th January. We recommend you sign up early as we will be closing registrations daily based on demand. Click here to sign up and enjoy the benefits of TPG’s free 12 month trial service. If you miss out, we encourage you to try again the following day when registrations re-open around 9am. We appreciate your patience during this time. If you’ve already successfully registered for your trial service but haven’t yet collected your SIM Card: We encourage you to visit our SIM Card collection location within 14 days of your registration. Before proceeding to collect your SIM Card, please ensure you have received your order confirmation email from TPG which includes your order number and barcode. We look forward to welcoming you on board and we thank you for your support. - TPG
  3. Welcome to the Handset & Technical Support forum! In the near future, we will be expanding the TPG Community, including additional posts in this forum and opening it to Community members to post, discuss and participate. This means that whether it’s handset issues, device settings, technical support or more, this Handset & Technical Support is forum here to help you with your TPG service. In the meantime, you can also check out our Support Articles forum for help on common support issues and settings.
  4. Hi All, We appreciate the huge support and enthusiasm for our trial service so far. For those who have registered, we are pleased to advise our SIM Card Pick-Up location: SIM Card Pick-Up Details: Dates Time Serving customers with Postal Codes on NRIC starting with Address From Wednesday, 23rd January 2019, onwards 11:00 am – 08:00 pm  (Doors Close at 7.30 pm Sharp) All Postal Codes Shaw Centre  1 Scott's Road #03-20, Singapore 228208 *Please kindly be informed that Queue may be cut-off before 7.30pm in the event of an unexpected surge in customers waiting in line. We welcome registered users (or authorised representatives) to our SIM Card Pick-Up collection locations, from Monday - Sunday. We are closed on Public Holidays. SIM Card Pick-Up Procedures: Customers who have successfully completed the registration and received an Order Confirmation email from TPG (which includes an order number and barcode) may proceed to the SIM Card collection location within 14 days from the date of registration. Please bring along the original ID documents (e.g. NRIC, 11B, Work Permits) and a copy of your proof of billing address (e.g Utility bills, Title Deed or Tenancy Agreement). For more information on identification and authorised representative requirements please check out our post here - TPG
  5. What is VoLTE (Voice over LTE)? VoLTE stands for Voice over LTE. It’s a technology that enables voice calls to be made on the 4G network rather than the old 2G or 3G networks. TPG mobile network is built using the 4G technology which means calls can only be made using VoLTE. Click here to see VoLTE handsets supported by the TPG network. - TPG
  6. TPG VoLTE Supported Devices The TPG mobile network is built using the 4G technology which means voice calls can only be made using VoLTE capable handsets supported by our network. Currently, VoLTE capable supported handsets supported by our network are: Huawei Nova 3i Huawei Mate20 Huawei Mate20 Pro Huawei Mate20 X Honor 10 Lite Honor 8X Samsung: S9 / S9+ Samsung Galaxy A10 Samsung Galaxy A30 Samsung Galaxy A50 Please ensure you are using the latest firmware on these locally distributed handsets to use VoLTE. We expect more popular handsets to be supported in the near future. We encourage customers with handsets not listed to use popular apps such as WhatsApp, Wechat, Line and Viber to make calls over the Internet.
  7. TPG Community

    TPG Service Trial Update

    TPG Service Trial Update The interest for TPG trial launch has been extraordinary and we’re very excited to see that many customers have successfully registered and picked up their SIM card. We’re confident that you’ll enjoy the extensive coverage and quality of our network. We are currently upgrading our registration system to support even more service trial users. We will reopen our registration system soon, so stay tuned! In the meantime, we recommend relying on information we’ve posted in this support forum as the views and opinions expressed in the various social media forums may contain inaccurate information
  8. This article shows how to manually select the TPG network on your mobile handset. Please note that most handsets will select the correct network automatically when you insert a TPG SIM card into your handset. We recommend only performing these steps if you are having difficulty connecting to our network. iPhone devices 1. Press Settings 2. Press Mobile Data 3. Press Mobile Network 4. To select network manually, press the indicator next to “Automatic” until the function is deactivated. 5. Select TPG from the list of available networks. Android Devices 1. Slide your finger downwards starting from the top of the screen. 2. Press the Settings icon. 3. Press More. 4. Press Mobile networks. 5. Press Network operators and your phone will search for networks. 6. Select TPG from the list of available networks.
  9. When you insert your activated TPG SIM Card, is most cases your mobile device will automatically update with the required settings. Here are the basic handset setting in case you need to do this manually. What is the APN Setting? The Access Point Name (APN) is an authentication setting your phone needs to set up a connection to the gateway between your carrier's cellular network and the public Internet. If your device does not have the correct APN setting of your current provider, issue with Data will be encountered. TPG APN Settings: Name: TPG APN: TPG Everything else is left blank For Apple: For iPhone (iOS11 & below) Settings > Mobile Data > Mobile Data Options > Mobile Data Network Settings > Cellular > Cellular Data Options > Cellular Network For iPhone (iOS12) Settings > Mobile Data > Mobile Data Network For Samsung: Phone Make & Model Android Version Steps Samsung Galaxy Note 9 Samsung Galaxy S9 Samsung Galaxy S9+ Samsung Galaxy S8 Samsung Galaxy S8+ Samsung Galaxy Note 8 Samsung Galaxy S7 Samsung Galaxy S7 Active Samsung Galaxy S7 Edge Samsung Galaxy Note 7 Samsung Galaxy S6 Samsung Galaxy S6 Edge Samsung Galaxy S6 Edge+ Samsung Galaxy A8+ Samsung Galaxy Note 5 Samsung Galaxy Note 3 Samsung Galaxy Note 3 Neo 5.0 5.1 6.0 7.0 7.1 8.0 8.1 Settings > Connections > Mobile Networks > Access Point Names Samsung Galaxy S4 4.2.2 Settings > Wireless & Networks > More> Mobile Networks > Access Point Names Samsung Galaxy S6 Active 5.1 Settings > Mobile Network > Access Point Names Samsung Galaxy S5 Neo Samsung Galaxy A8 5.1.1 5.1 Settings > Mobile Networks > Access Point Names Samsung Galaxy Note 4 Samsung Galaxy S4 mini Samsung Galaxy S5 Samsung Galaxy S5 Mini Duos Samsung Galaxy S5 Plus 4.4 4.4.2 4.4.4 6.0 Settings > Mobile Network Settings > Access Point Names Samsung Galaxy J1 Samsung Galaxy Note 5 Samsung Galaxy Tab A & S Pen Samsung Galaxy Tab A 7.0 Samsung Galaxy Tab A 8.0 & S Pen Samsung Galaxy Tab A 9.7 Samsung Galaxy Tab S2 8.0 Samsung Galaxy Tab S2 9.7 5.0 5.1.1 5.0.2 Settings > More > Cellular network settings > Access Point Names Samsung Galaxy Note 3 Lite Samsung Galaxy Note 3 Neo 3G 4.3 Settings > More networks> Mobile Networks> Access Point Names Samsung Galaxy A5 Samsung Galaxy A7 Samsung Galaxy A9 Pro Samsung Galaxy Express Prime Samsung Galaxy J2 Samsung Galaxy J2 Pro Samsung Galaxy J3 Samsung Galaxy J5 Samsung Galaxy J7 Samsung Galaxy J7 Nxt Samsung Galaxy Tab 10.1 Samsung Galaxy Tab S3 9.7 6.0 6.0.1 7.0 7.1 Settings > More/ Mobile Network > Access Point Names For Huawei: Phone Make & Model Android Version Steps Huawei P8 Huawei P8 Lite Huawei Nova Plus Huawei P9 lite smart Huawei P9 plus Huawei Mate 10 Lite Huawei Mate 8 Huawei Mate 9 Huawei Mate 9 Pro Huawei Nova Lite Huawei P10 Plus Huawei P10 Selfie Huawei P8 Lite Huawei P9 Huawei P9 Lite Huawei Nexus 6P 5.0 6.0 7.0 7.1 Settings > More> Mobile Network > Access Point Names Huawei P10 Plus Huawei P10 Lite 7 Settings > More > Mobile Network > Select SIM 1 or 2 & Access Point Names Huawei P Smart Huawei P20 Huawei P20 Lite Huawei P20 Pro Huawei Mate 20 Huawei Mate 20 Pro 8.0 8.1 9.0 Settings > Wireless & Networks > Mobile Network> Select SIM 1 or 2 & Access Point Names Huawei Nova 3i 8.1 Settings > Mobile Networks > Access Point Names Huawei Y6 8 Settings > Wireless & networks > Mobile Networks > Access Point Names For Xiaomi: Phone Make & Model Android Version Steps Xiaomi Mi Mix 2 7.1.1 Settings > Connections > Mobile Networks > Access Point Names Xiaomi Redmi 2 4.4.4 Settings > Mobile Networks Settings > Access Point Names Xiaomi Redmi Note 3 5.0.2 Settings > More > Cellular networks settings > Access Point Names Xiaomi Redmi Note 4G Xiaomi Mi A1 4.2 7.1.2 Settings > Wireless & Networks > More> Mobile Networks > Access Point Names Xiaomi Redmi Note 2 Xiaomi Mi 5s Xiaomi Mi 5s Plus Xiaomi Mi Mix Xiaomi Mi Note 2 Xiaomi Redmi Note 4 Xiaomi Redmi Note 4x Xiaomi Redmi Pro Xiaomi Redmi 5 plus Xiaomi Redmi 5A Xiaomi Redmi Note 5A Xiaomi Redmi Note 5A Prime Xiaomi Redmi Y1 Xiaomi Mi 5C Xiaomi Mi Note 3 Xiaomi Redmi 3x Xiaomi Redmi 4 Xiaomi Redmi 4 Prime Xiaomi Redmi 4A Xiaomi Redmi 4x Xiaomi Mi 5x Xiaomi Mi 6 Xiaomi Mi Max 2 Xiaomi Mi A1 Xiaomi Redmi 5 5.0 6.0 6.0.1 7.0 7.1 7.1.1 7.1.2 Settings > More > Mobile Networks > Access Point Names For Oppo: Phone Make & Model Android Version Steps Oppo R17 Oppo R17 Pro 8.1 Settings > SIM Card & Cellular > Select SIM 1 or SIM 2 > Access Point Name Oppo A33 Oppo A37 Oppo A53 Oppo A59 Oppo F1 Oppo F1s Oppo Mirror 5s Oppo Neo 7s Oppo R7 Lite Oppo R7 Plus Oppo R7s Oppo R9 Oppo R9 plus Oppo R9s 5.1 5.1.1 5.1 ColorOS 6 ColorOS Settings > Dual SIM and Mobile Network > Select SIM > Access Point Names (APN) Oppo A31 Oppo Joy 3 Oppo Joy Plus Oppo Mirror 3 Oppo Neo 5 Oppo Neo 5s Oppo R5s Oppo R7 Oppo U3 4.3 4.4 4.4.2 4.4.4 Settings > Mobile Network Settings > Access Point Names Oppo A57 Oppo A77 Oppo F3 Oppo F3 plus Oppo A39 Oppo R11 plus Oppo A71 Oppo A83 Oppo F5 Youth Oppo Neo 5 Oppo R9s Plus Oppo F5 Oppo R11 Oppo R11s Oppo R11s Plus 4.4.2 6.0 6.0.1 6.1 7.0 7.1 7.1.1 Settings > More/ Mobile Network > Access Point Names Oppo F1 Plus 5.1 Settings > More > Cellular network settings > Access Point Names
  10. How to Pick-Up and Activate Your TPG SIM It’s easy to pick up and activate your TPG SIM by following the easy steps below. 1. Sign up online for TPG Mobile at https://www.tpgmobile.sg. We'll send you a confirmation email after you have signed up. This email has a barcode that we will use to identify your application. Please bring this email with you when you pick up your SIM (printed or on your mobile device). Your registration is valid for Fourteen(14) days. 2. Check our SIM Pick-Up And Activation forum here to find a SIM pick-up location, date and time 3. When you pick-up your SIM from one of our locations, you will need to present: The original ID document you supplied at signup. The following ID documents are accepted: A copy of your current billing address which matches the address you provided at signup. The following documents are accepted: Utility bills in your name (e.g. home broadband, electricity, mobile phone) and Title Deed or Tenancy Agreement 4. We will then activate your SIM card and hand it to you on the spot. SIM Activation is now complete! How many SIM Cards can you register for under one identification number? You can register up to two SIM Cards under the same identification number. Do you need someone to pick up the SIM Card on your behalf? Yes, you can authorize a proxy to pick up your SIM card on your behalf. Please complete and sign this authorisation form. Your proxy must bring this form together with their original NRIC and your original NRIC when picking up the SIM card. What to do next? Enjoy your TPG service! Soon we'll be launching our Mobile Coverage forum, so you can let us know your feedback about the service via TPG Community at https://www.tpgmobile.sg.
  11. TPG Community

    Forgot Your Account Password?

    Forgot Your Account Password? 1. Visit TPG My Account. On the login page, click on the “Forgot Password” link and then enter your username. Forgot your username? Contact our team at support@tpgmobile.sg from your registered email address. 2. We'll send a password reset link to the nominated email address on your account. Click the link in this email to the password reset screen. 3. Enter your details in all fields (Username, New Password and Confirm New Password) and then click Login. 4. You're all done! Once your new password is created, you can use it to log in to TPG My Account.
  12. SIM Card Replacement (Lost/Faulty SIM) There are a few typical situations where you may need to request a replacement SIM card from TPG. You need a different type of SIM card due to a change of mobile phone Good news! TPG provides a Multi-Fit SIM Card, so you can simply pop out the correct size SIM you need for your mobile phone. If you change phones and need a different size SIM Card, simply press the plastic parts of your SIM Card back together to get the correct size. If you're unable to do this as you've lost your SIM Card parts, read below about lost phone/SIM. The type of SIM you need depends on your phone's model. Please check your mobile phone's user manual or contact the manufacturer to find out which type of SIM card is required for your device. Faulty or Damaged SIM? Mobile phone or SIM is lost or stolen? Contact our friendly Support Team to request a replacement SIM Card: Contact our team via email at support@tpgmobile.sg Please note a $10 SIM replacement fee (except for faulty SIMs) may apply We'll confirm your replacement SIM Card order, then you can pick up your replacement SIM card from any of the available TPG Sim Card pick-up locations. At the pick up location, you will need to present the original ID stored in our records for your account (the ID you gave us when you registered), matching your Name, Date of Birth and NRIC/FIN . Our team will help you activate the new SIM Card on the spot and you're ready to go.
  13. Can You Bring (or Port) Your Mobile Number to TPG? TPG Mobile offers a new mobile phone number included with its trial mobile service. For details, check TPG XL Unlimited Data. At this stage, we are not offering customers the ability to bring or "port" their existing mobile number from another provider to TPG. TPG will provide Mobile Number Portability (MNP) at the earliest possible.
  14. This article answers the most frequently asked questions about TPG’s Mobile 12 month free trial mobile service. What is TPG Mobile 12-Month Free Trial? As an introduction to our mobile plans in Singapore, TPG is offering a free trial service. This trial service is totally free of charge for the first 12 months. How do I get a free 12 month TPG Mobile trial service? Be one of the first in Singapore to trial TPG's mobile service in three easy steps: Sign up at https://www.tpgmobile.sg/plans/xlunltd to confirm your service trial SIM. You will receive an email confirmation. Check out How to Pick-Up and Activate Your TPG SIM and pick up new your new TPG SIM Card From time to time we may need to temporarily close our registration system for updates and we thank you for your patience during these times; we do appreciate your interest and enthusiasm about signing up! Is it really 12 months free? Our trial plan is totally free of charge for the first 12 months – there is no monthly charge, SIM cost and registration fee! You also don’t need to worry about excess charges as our trial plan doesn’t support excess usage. Is there any catch? There is no catch whatsoever! The plan is month-to-month (no lock-in contract) so you can cancel the service at any time, even during the 12 months free trial period. All we ask is for you to participate in actively using the service and to give us your feedback here in the Community site when we open the Community site for new member registrations. Why does TPG want my feedback? TPG would love to hear your feedback here in the Community or via email at support@tpgmobile.sg about your experience with the trial service. Your feedback is very important for us to improve our product and customer experience. What is the coverage? TPG has island-wide mobile coverage and we are improving both outdoor and indoor coverage day by day as we grow. We will soon be launching a Mobile Coverage forum here on TPG Community where users can provide specific feedback about coverage/reception issues based on location in Singapore. How do I get support? We have published basic support information in our Support Articles forum. In the near future, we will be expanding the TPG Community with more support forums and allowing new member registrations. This means that whether it’s technical support or billing, our online Community is a one-stop-shop to ask, answer and talk about our mobile product. In the meantime, if you can't find help in the Support Articles forum, the best avenue for support is support@tpgmobile.sg where one of our dedicated team members will assist you. What happens when the trial period ends? 12 months after activation of your trial service, the standard monthly charge will apply. We'll contact you two months in advance of the end of the trial period to provide details and invite you to renew. How long do I have to collect my SIM Card(s) after I register? The time limit for registered users to collect their SIM Card is 14 days.
  15. TPG Community

    TPG XL Unlimited Data Plan

    Introducing TPG's first mobile trial plan: the XL Unlimited Data Plan Singapore has been waiting and now it's finally here: TPG’s Mobile trial plan, the XL Unlimited Data Plan. The TPG XL Unlimited Data Plan is a SIM only mobile service, using TPG’s brand new 4G mobile network. The cost of this plan is $0 for the first 12 months. Plus there is no SIM cost and no registration fee, so your TPG mobile service is totally free for the first year! What's included in the plan: Unlimited Data (2GB per day at our 4G speeds, then speeds capped at 1Mbps for the remainder of the day) Unlimited Calls to Local Mobiles (from TPG allocated numbers only) 20 Call Minutes to Local Fixed Lines per month 20 SMS to Local Mobiles per month Any usage outside what’s included in the plan is not supported. If you exceed the included allowance for a specific usage type, that usage type will be suspended for the remainder of the month. This means no unexpected charges! Take advantage of the special trial offer today by registering your interest at https://www.tpgmobile.sg/plans/xlunltd. This service is available within Singapore only. International Roaming is not supported.
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