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Eligibility

  • In order to purchase and activate TPG 50GB Prepaid Plan, you need to be 16 years old and above before you register the Prepaid SIM Card.
  • Each ID document is allowed to register up to 3 Prepaid SIM Cards across all service providers as mandated by the authorities.
  • The following documents for identification are necessary for registration:

 

Type ID Type Validity
SG Citizen / PR NRIC N/A
11B N/A
Singapore Passport N/A
   
Foreign Workers Work Permit (issued from 3 May 1999) Not less than six months
Employment Pass Not less than six months
Personalised Employment Pass Not less than six months
S Pass Not less than six months
Foreign Passport Not less than six months
   
Foreign Visitors Long Term Visit Pass Not less than six months
Dependent Pass Not less than six months
Foreign Passport Not less than six months
Foreign Students Student Pass Not less than six months
Foreign Passport Not less than six months



Minimum Term

  • TPG 50GB Prepaid Plan is valid for 30 days. Customers are permitted to terminate the Service at any time.
  • All payments made are non-refundable.
  • You can renew the plan if you have exhausted 50GB of included data or after 30 days.



Excluded Usage

  • You can only use the service for usage types that are included as part of the plan.
  • Any other usage types such as Calls & SMS to International Numbers and MMS are not supported.
  • If you exceed your plan’s inclusion for a specific usage type, that usage type will be barred for the remainder of the billing period.



Mandatory Goods

  • It is not a requirement of TPG Mobile Services that customers acquire handsets or other equipment from TPG.
  • However, you must have a compatible mobile handset to be able to use this service.



Fair Use Policy

All TPG mobile plans are for personal use only and may not be used for commercial purposes or in a manner that may adversely affect the mobile network.

  • In particular, the services may not be used for wholesaling, reselling, SIM boxing or any other commercial purposes.
  • If TPG reasonably believes that you are using the service for commercial purposes in breach of this clause, or in a manner that may adversely affect the mobile network, TPG may immediately suspend the mobile service and may provide 24 hours’ notice of termination of the mobile service.



Coverage

  • Customers can enjoy full unthrottled 4G speeds when they use a 4G-ready smartphone/device supporting LTE Band 40 - 2300MHz and/or Band 8 - 900MHz. TPG supports Carrier Aggregation which will result in improved network speeds.
  • When customers are not within a TPG coverage area or their handset or device is not 4G-ready (with LTE 2300MHz/900MHz support), the TPG mobile service cannot be used.
  • When inside the coverage areas, actual speeds vary due to factors such as location, distance from the base station, local terrain, user numbers, hardware & software configuration and download source/ upload destination.
  • Currently, TPG has limited coverage in tunnels but improvements are ongoing. For the latest coverage updates, click here.



Voice and Public Emergency Calling

Making and receiving mobile voice calls require a VoLTE supported device.

Please note that:

  • The TPG network supports specific VoLTE devices for mobile voice calling. An updated list can be found at tpgmobile.sg/devices.
  • For other 4G smartphones, you can download and use the TPG 4G Voice app for voice calls otherwise you will not be able to make and receive calls including calls to emergency services.