Jump to content

TPG Community

Working together for the benefit of all. In using our services, our customers participate and assist others in the TPG Community.

TPG Community

Working together for the benefit of all. In using our services, our customers participate and assist others in the TPG Community.

TPG Administrator

Administrators
  • Content Count

    8
  • Joined

  • Last visited

Community Reputation

0 Neutral

About TPG Administrator

  • Rank
    Level 3
  1. 1. My free service trial plan will be expiring soon. What do I have to do to migrate to the TPG 50GB SIM Only Plan? Please go to My Account > Mobile Management > Plan Renew then choose the option ‘I would like to migrate to TPG 50GB SIM Only Plan after my service trial plan has expired’. 2. Will I be charged immediately if I migrate to the TPG 50GB SIM Only Plan? We will not charge you immediately. Your subscription charge will start only 4 days before the migration to the TPG 50GB SIM Only Plan and an e- invoice will be generated. 3. Will I be migrated automatically to the TPG 50GB SIM Only Plan? We will not migrate you automatically to the new plan. Watch out for the email invitation we will send you 1 month before the expiry of your free service trial account. You will just need to follow the instructions in the email invitation and we'll take care of completing the remaining transfer processes needs. 4. My free service trial plan will be expiring soon. What do I have to do & will I be charged if I want to terminate the plan? You may continue to use the service until the end of the trial period, thereafter, your TPG services will be automatically cancelled without any additional charges. 5. What happens if I wish to migrate my service trial plan to the TPG 50GB SIM Only Plan but I have forgotten my username, password or both? If you have forgotten your password, check this TPG Community article https://www.tpgmobile.sg/community/topic/66-forgot-your-account-password/. If you have forgotten your username, please send an email to support@tpgmobile.sg for our Support Team to assist you. 6. Will I be given a new SIM card & Mobile number when I migrate to the TPG 50GB SIM Only Plan? No, you can continue to use your current SIM Card and mobile number after we have successfully migrated you over to the TPG 50GB SIM Only Plan. 7. Will I be able to select a new number when I migrate to the TPG 50GB SIM Only Plan? You will not be able to select a new number when you migrate to the TPG 50GB SIM Only Plan. You will continue using the same mobile number as your service trial plan. 8. Will I be able to transfer the ownership to another person when I migrate to the TPG 50GB SIM Only Plan? No, you will not be able to transfer the ownership to another person when you migrate the plan. 9. I want to migrate at the end of the trial service but I accidentally selected “Cancel”. Please send an email to support@tpgmobile.sg for our Support Team to assist you. 10. I want to cancel at the end of the trial service but I accidentally selected “Migrate to the new plan”. Please send an email to support@tpgmobile.sg for our Support Team to assist you.
  2. Dear TPG customers, Our government announced ‘circuit-breaker’ measures yesterday in our fight against the rising COVID-19 cases in Singapore. Please be rest assured that our operations remain open for business for today and tomorrow. We will provide you an update on Sunday, 5 April 2020 on our distribution outlets that will remain open and the new operating hours in the coming weeks. We seek your understanding during this period as we join in the fight with all Singaporeans to emerge victorious from these unprecedented times. Kind Regards, TPG
  3. Dear TPG customers, We are pleased to inform you that TPG has successfully deployed our 4G network in the new Thomson-East Coast Line (TEL) and Kallang-Paya Lebar Expressway (KPE). TPG is very focused on providing the best network coverage for our customers and will be extending our network to cover the remaining tunnels soon: Underground Location (Expressways and MRT) Provision of Network Coverage* North-East Line (NEL) Q3 2020 Changi Airport Line (Along EWL) Q4 2020 Marina Coastal Expressway (MCE) Q2 2021 North-South and East-West Lines (NSL/EWL) Q2 2021 Circle Line (CCL) Q2 2021 Downtown Line (DTL) Q2 2021 *Timeline is based on existing plans and roadmap by TPG, subject to permits from the various government bodies for TPG to carry out underground works. Stay tuned to our Community Posts for updates. Thank you for being a TPG customer and we look forward to your continued support! Kind Regards, TPG
  4. TPG Administrator

    Launch of TPG Account Balance

    Dear TPG subscribers, Thank you for your ongoing support towards TPG service trial plan. One of the most frequent feedback we have been receiving is the request to have more than the 20 minutes of calls to local fixed lines currently included in the plan. Therefore, as of today, we have launched a public trial of TPG Account Balance to facilitate the payment of extra minutes and SMS as follows: Calls to local fixed lines above the 20 minutes included in plan at $0.01 per 30 seconds block. SMS to local mobiles above the 20 SMS included in plan at $0.05 per SMS. The rates listed above are applicable only to the service trial and are subjected to changes. Top-ups are not refundable. To access your TPG Account Balance, simply login to MyAccount. Click on Options > Mobile Number > Stored Value to start topping up your TPG Account Balance today! Kind regards, TPG
  5. TPG Telecom and Rakuten Mobile Signs Partnership Agreement to Trial 5G OpenRAN in Singapore Singapore, February 21, 2020 - Since launch in October 2019 of the world’s first end-to-end fully virtualized, cloud-native mobile network, Rakuten Mobile has become the recognised global leader in OpenRAN implementation. OpenRAN delivers fully programmable Radio Access Network (RAN) solutions based on General Purpose Processing Platforms (GPPP) and disaggregated software so that operators can benefit from the flexibility and faster pace of innovation derived from software-driven development. TPG Telecom is collaborating with Rakuten Mobile on a 5G technology partnership program to trial OpenRAN solutions in Singapore. The OpenRAN ecosystem is growing rapidly and several major operators have announced OpenRAN implementations globally not only because of the technological advantages, but also the commercial benefits it brings. Mr. Richard Tan, Managing Director & Acting CEO, TPG Telecom said: “TPG is pleased to partner with Rakuten Mobile for this trial. Such efforts can help to accelerate the adoption of next generation 5G mobile networks with software-defined technology based on open interfaces and community-developed standards running on open hardware.” Mr. Tareq Amin, Chief Technology Officer of Rakuten Mobile said: “The strategic partnership is a validation of Rakuten Mobile’s strategy and we are happy to share our innovative end-to-end virtualization solutions built on our vision of an open and multivendor mobile network ecosystem. Singapore’s high fibre density makes it uniquely suited for rapid OpenRAN adoption and successful implementation.”
×