Jump to content

TPG Community

Working together for the benefit of all. In using our services, our customers participate and assist others in the TPG Community.

TPG Community

Working together for the benefit of all. In using our services, our customers participate and assist others in the TPG Community.

TPG Admin

Administrators
  • Content Count

    55
  • Joined

  • Last visited

Community Reputation

0 Neutral

About TPG Admin

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Simply sign up for a new TPG 50GB SIM Only Plan and grab your own TP-Link M7200 MiFi at $70 (incl. GST). Purchase of TP-Link M7200 MiFi router is available only at Orchard Central distribution outlet (180 Orchard Road, #04-28 Orchard Central). We accept payment by NETS only. Offer is limited to 1 purchase per customer and while stocks last. Terms and Conditions The TP-Link M7200 MiFi is only available to new customers who sign up for TPG 50GB SIM Only Plan. Only NETS payment through QR Code is accepted in the Orchard Central distribution outlet. This promotion is available while stocks last.
  2. Terms and conditions: • Promotion is exclusive for TPG customers. • Limited to 1 online purchase per customer. • Promotion is valid from now till 30 April 2020 or while stocks last. • Delivery slots are available on a first-come, first-served basis. • Not valid in conjunction with existing e-coupon discount code.
  3. Offering a simple fuss-free solution, the TPG “50GB for $10” plan will set a new entry point for Singapore consumers seeking the best mobile plan offer with 50GB data, 300 mins local calls and 30 local SMS. Singapore, 31st March 2020 – TPG Telecom, Singapore’s fourth telco, is launching its first commercial mobile plan for the Singapore market. The TPG “50GB for $10” plan is available from today at just $10 per 30 days for its no-contract SIM Only plan. By offering this plan, TPG is lowering the barriers of entry by setting a new entry point for users. The TPG Prepaid Plan offering the same simplicity will be launched at a later date. Richard Tan, Acting CEO of TPG Singapore said: “Based on the valuable feedback from our large service trial subscriber base, consumers here want to have easy-to-understand yet attractive mobile plans with no hidden charges. The TPG proposition is simple, just $10 per 30 days for 50GB of data and 300 call minutes with no bill shock and no lock-in contract. We look forward to giving our customers what they want – transparency and affordability.” Competitive excess charges for TPG 50GB SIM Only Plan, just $1 per extra GB For SIM Only customers, the subscription is valid for 30 days and is automatically renewed. Customers do not have to worry about bill shocks as the extra charges are deducted from a user-defined limit. Excess data is charged at $1 per extra GB which is just a fraction of the typical $10 per extra GB charged by the industry. Registration and collection Customers can register for the TPG 50GB SIM Only plan on TPG’s website here: https://www.tpgmobile.sg/. Upon successful registration, they can immediately visit any of TPG’s designated collection centres to collect their SIM card.[1] The TPG network supports specific VoLTE devices for high-definition mobile voice calling. To support customers who are using non-VoLTE compatible handsets, TPG has created an easy-to-use TPG 4G Voice app to allow customers to make and receive calls, which can be downloaded from Google Play or App Store. [2] With today’s commercial launch, new subscriptions to the free service trial will end immediately but users who are still in the free trial period will continue to enjoy the free service until their plans expire. About TPG Telecom TPG is Singapore’s 4th Mobile Network Operator deploying the most advanced 4G island-wide network with a highly resilient and secure cloud native mobile core. After launching with market innovations such as free mobile service trial with unlimited data and free data roaming to neighbouring countries, TPG has to date signed up more than 400,000 subscribers in Singapore. TPG is a subsidiary of the TPG Telecom group (ASX: TPM), Australia’s second-largest fixed line provider and leading market challenger with more than 2 million customers. [1] Visit https://www.tpgmobile.sg/collect for the full list of distribution outlets. [2] For more information on VoLTE and TPG, please visit https://www.tpgmobile.sg/community/topic/115-make-and-receive-calls-with-the-new-tpg-4g-voice-app
  4. TPG Admin

    TPG Roaming Update

    Dear TPG subscribers, We are pleased to announce that we have launched our free data trial roaming to The Philippines. To make and receive calls to Singapore mobile and fixed lines from your existing service trial plan while roaming, please download and install TPG 4G Voice from App Store or Google Play. All incoming SMS will be free. Thank you for your ongoing support of our service trial plan. Stay tuned to our Community forum announcements or follow us on Facebook and Instagram to get the latest updates and offers. Kind regards, TPG Information updated as of 10 March 2020. _____________________________________________________________________________________________________________________________________ Dear TPG subscribers, We would like to inform you that tests are still currently ongoing to ensure good customer experience for roaming in the Philippines. We expect to launch free trial roaming to the Philippines in mid-February. Stay tuned to our Community Forum announcements or follow us on Facebook and Instagram to get the latest updates and offers. Kind regards, TPG Information updated as of 31 January 2020. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Dear TPG subscribers, Thank you for your ongoing support of our service trial plan. Based on subscriber feedback on the trial roaming services to Malaysia, we have decided to suspend Malaysia roaming from 16 January 2020 temporarily. We are reviewing options to provide better quality and coverage and expect to resume Malaysia roaming service shortly. We are also pleased to announce that TPG will be offering free trial roaming to the Philippines from 31 January 2020. Stay tuned to our Community forum announcements or follow us on Facebook and Instagram to get the latest updates and offers. Kind regards, TPG Information updated as of 17 January 2020.
  5. TPG Admin

    New Product Launch

    Dear TPG subscribers, Thank you for your ongoing support for our service trial plan. We are excited to announce that we are planning to launch a new product which will be available to purchase soon! The new product will include massive included data which may suit your usage pattern better if you find the service trial plan a little limiting. Stay tuned to our Community or follow us on Facebook and Instagram to get the latest updates and offers. Kind regards, TPG
  6. TPG Admin

    Fair Usage Policy

    Dear TPG subscribers, Thank you for subscribing to TPG’s service trial plan. Our fair usage policy allows you to use 2GB of data per day at 4G speeds after which speeds will be capped for the remainder of the day. This policy is designed to prevent abusers from congesting the network while maintaining our system integrity and performance. This policy will not impact the majority of our customers who do not exceed the limit of 2GB data per day. As a reminder, TPG customers can enjoy free unlimited streaming on Toggle, MeRadio and Spotify as these three apps do not contribute to your daily data usage. Warmest regards, TPG
  7. Exclusive Samsung Promotion for TPG Subscribers. Receive a Harman Kardon Citation One (worth $308) or Samsung Wireless Battery Pack (worth $98) with purchase of selected handsets from Samsung Experience Stores at Bugis Junction, Nex, Tampines Mall and Vivocity. How to Receive the TPG X Samsung Promotion Voucher? Simply sign up for TPG Free Service Trial Plan and collect your TPG SIM card, together with the TPG X Samsung Promotion voucher, from any of our SIM Pick-up locations from now till 5 January 2020! Existing TPG customers may head over to a TPG SIM Pick-up location and show your "TPG" network operator name on your mobile to collect the TPG X Samsung Promotion voucher. Samsung Promotion Voucher Terms and Conditions: 1. The Samsung Promotion is valid till 5 January 2020, or while stocks last. 2. This Samsung Promotion is exclusive to all TPG customers with 1 or more activated TPG SIM cards each. 3. This Samsung Promotion is limited to one voucher with 1 Bonus Gift redemption per activation of the TPG SIM Card. 4. The original promotion voucher must be presented upon redemption for verification. 5. The vouchers will only be accepted at the following Samsung Experience Stores: Bugis Junction, Nex, Tampines Mall and Vivocity. 6. This voucher is not exchangeable for cash, is not replaceable and it is not to be used in conjunction with other discounts, vouchers or promotions. 7. The voucher redeemed is not refundable or exchangeable. 8. Damaged or altered vouchers will not be accepted. 9.TPG is not obliged to replace this voucher if it has been lost, stolen or for whatever reason howsoever occurring. 10.TPG shall not be held liable in any event for any claim, demands, losses, cost expenses and/or liabilities of any kind whatsoever arising from or in connection with any transaction or dealings between the participating merchant and the voucher holder. 11.TPG reserves the right to vary/amend any of these terms and conditions any time without prior notice.
  8. 1. Where can I download TPG 4G Voice app? TPG 4G Voice app is available for download on Google Play and App Store 2. How does TPG 4G Voice work? What can I do with it? You can use the TPG 4G Voice app to make and receive regular calls on your TPG mobile number even if your handset is not compatible with our VoLTE network. If you have a handset compatible with our VoLTE network, you do not need to use this app. 3. How is TPG 4G Voice different from other calling apps? Regular calling apps usually only allow app-to-app calling. With TPG 4G Voice, you can make and receive calls on your TPG mobile number like it is part of your normal mobile handset operation. 4. Can I receive calls from any number on TPG 4G Voice? Yes, you can receive calls from any mobile or landline numbers, including numbers from other telecommunication providers and overseas. 5. Are there any charges for calling over TPG 4G Voice? Usage of TPG 4G Voice is based on TPG’s trial service plan, which includes free unlimited calls to Local Mobiles (from TPG allocated numbers) and 20 minutes to Local Fixed Lines per month. Calls to international numbers will be made available in future. For more information on TPG’s Mobile trial service plan, click here. 6. Can I use TPG 4G Voice on any data network? After initial application registration with a TPG SIM card, TPG 4G voice works on any data network. 7. Can I use TPG 4G Voice on multiple devices using the same TPG SIM card? Yes, as long as your TPG SIM card is inserted into the device you are using. 8. While roaming in Indonesia, India and the Philippines, am I able to make or receive calls over the TPG 4G Voice? Yes, you can make and receive calls to Singapore mobile and fixed lines to Indonesia, India (excluding Jammu and Kashmir) and the Philippines from your existing service trial plan. Information updated as of 10 March 2020.
  9. Dear TPG customers, Thank you for your ongoing support towards TPG service trial plan! TPG will be rolling out several exciting offers in the near future, including: TPG 4G Voice App: Customers without TPG VoLTE supported mobile phone will soon be able to use this app to make and receive high-quality calls. Usage is based on your TPG service trial plan. Free-Roaming on Trial Basis: Indonesia, India (excluding Jammu and Kashmir) and the Philippines. We are also pleased to announce that TPG will be extending the free trial period for customers with expiring service plan. Please be assured that there will be no charges unless we received your agreement to continue with the service beyond the free trial period. Stay tuned to our Community site or follow us on our Facebook page to receive the latest update on the launch of TPG pricing plan and offers. Once again, thank you for being a TPG customer and we look forward to your continuous support! Kind regards, TPG Information updated as of 10 March 2020.
  10. Although iPhones are not yet included in our official list of VoLTE supported devices, we're aware that some TPG customers with VoLTE-enabled iPhone are able to make and receive voice calls. This is great news and means more TPG Mobile customers can enjoy the plan benefits of their TPG trial service, including unlimited mobile-to-mobile calls and 20 call minutes to fixed lines. To enable VoLTE on your iPhone, here is a step by step guide: Tap Settings > General > Legal & Regulatory to find out if your iPhone belongs to one of the following supported models: iPhone Series Supported Model Number 7 A1778 7 Plus A1784 8 A1905 8 Plus A1897 X A1901 XR A1984, A2105, A2106, A2107, A2108 XS A1920, A2097, A2098, A2100 XS Max A1921, A2101, A2102, A2104 11 Pro A2160, A2217, A2215 11 Pro Max A2261, A2220, A2218 Tap Settings > General > Software Update to install iOS 13.1.2. Once the software update completed, your iPhone will automatically reboot. Check and ensure your iPhone is connected to TPG network and configured with TPG APN setting. Proceed to Settings > Mobile Data > Mobile Data Options > Voice & Data. Select LTE, VoLTE On. Or, 4G, VoLTE. Go ahead and make a call!
  11. TPG Admin

    TPG SMS (6060)

    Dear Customer, We would like to inform you that the message sent from 6060 was from TPG Telecom. Your SMS reply to 6060 is non-chargeable. We thank you for your response and continuous support. TPG
  12. TPG Admin

    International Roaming

    FOR TPG 50GB SIM ONLY PLAN USERS How do I enjoy free roaming services? Roaming service is now available in the following countries: India (Jio)* Indonesia (Smartfren)* Japan (KDDI)* Malaysia (Celcom) Philippines (Smart) Thailand (DTAC) * VoLTE Voice Roaming supported. You will need to: 1. Ensure your TPG SIM card is active for at least 24 hours while in Singapore before your trip to allow your SIM to be automatically updated with the latest parameters. 2. Enable Data Roaming when you are in one of our roaming destinations. 3. Set the Network Selection in your mobile device to 'Automatic'. Alternatively, you may manually select the networks as listed above. 4. Ensure your mobile device is configured with TPG APN Settings. What is included in the roaming plan? You can enjoy free 1GB of high speed data roaming in the countries listed above as part of your plan entitlement. To facilitate payment of extra data and minutes, access your Account Balance by logging into MyAccount. Click on Options > Mobile Number > Stored Value to start topping up your Account Balance today. If you are using a TPG VoLTE supported mobile device while roaming on a VoLTE supported roaming network, you will be able to make and receive calls to Singapore mobile and fixed lines from your 50GB SIM Only Plan. Otherwise, please download TPG 4G Voice app from Google Play or App Store to make and receive voice calls. Are outgoing calls to overseas mobile and fixed lines supported? Roaming calls to overseas mobile and fixed lines are available via our TPG 4G Voice App. Charges apply and the Account Balance must be topped up first. What are the charges if I exceeded my plan limits? Excess roaming beyond the first 1GB will be charged at $3 per GB for these countries. If voice usage exceeds plan limits, the outgoing voice calls will be barred for the remainder of the monthly billing period except for Data. To facilitate payment of extra data and minutes, access your Account Balance by logging into MyAccount. Click on Options > Mobile Number > Stored Value to start topping up your Account Balance today. Will you be extending unlimited data roaming to other countries? Yes! We will be launching more exciting roaming services. Do keep a lookout on this page for the latest update. FOR EXISTING SERVICE TRIAL USERS How do I enjoy free roaming services? Roaming service is now available in the following countries: Indonesia (Smartfren)* Malaysia (Celcom). Philippines (Smart). Thailand (DTAC). * VoLTE Voice Roaming supported. You will need to: 1. Ensure your TPG SIM card is active for at least 24 hours while in Singapore before your trip to allow your SIM to be automatically updated with the latest parameters. 2. Enable Data Roaming when you are in one of our roaming destinations. 3. Set the Network Selection in your mobile device to 'Automatic'. Alternatively, you may manually select the networks as listed above. 4. Ensure your mobile device is configured with TPG APN Settings. What is included in the roaming plan? You can enjoy free unlimited data roaming in the countries listed above with speeds on a best effort basis. If you are using a TPG VoLTE supported mobile device while roaming on a VoLTE supported roaming network, you will be able to make and receive calls to Singapore mobile and fixed lines from your existing service trial plan. Otherwise, please download TPG 4G Voice app from Google Play or App Store to make and receive voice calls. Are outgoing calls to overseas mobile and fixed lines supported? Roaming calls to overseas mobile and fixed lines are available via our TPG 4G Voice App and on VoLTE where supported. Charges apply and the account balance must be topped up first. What are the charges if I exceeded my plan limits? If usage exceeds plan limits, the outgoing voice calls will be barred for the remainder of the monthly billing period except for Data. To facilitate payment of extra minutes, access your Account Balance by logging into MyAccount. Click on Options > Mobile Number > Stored Value to start topping up your Account Balance Will you be extending unlimited data roaming to other countries? Yes! We will be launching more exciting roaming services. Do keep a lookout on this page for the latest update. Information updated as of 1 June 2020.
  13. TPG is pleased to announce that, as part of a strategic collaboration with Mediacorp, Toggle and MeRadio traffic are now zero-rated on its network. TPG’s subscribers are now able to stream Toggle’s videos and MeRadio’s radio stations without using their data allowance. TPG’s General Manager Richard Tan said, “We are delighted to bring this exclusive Toggle and MeRadio offer to our customers. We are helping friends and family connect with our new mobile network as well as providing value-added services with access to radio and video streaming content.” Mediacorp’s Head for Digital Products & Technology Anil Nihalani said, “Mediacorp is glad to partner TPG in enhancing the value for their customers to enjoy our content on their mobile devices. As Singapore’s largest content creator, we offer rich and diverse programmes on both Toggle and MeRadio, which TPG customers can now consume on the go without having to worry about their data usage charges. This initiative highlights TPG’s bold consumer-centric approach and we are pleased to be working with a like-minded partner in them.” Last month, TPG shook up the Singapore telco market by announcing the launch of free unlimited data roaming in Malaysia and Indonesia. Mr. Tan added, “We continue to welcome everyone to sign up for our free 12 months mobile service trial plan. We have plans to bring more customer benefits and innovations to the market.” The Service Trial plan is still open for registration at www.tpgmobile.sg. TPG looks forward to more customers experiencing its mobile network ahead of the full commercial launch.
  14. IMPORTANT NOTICE – ONLINE SAFETY AND PHISHING SCAMS TPG advocates and encourages all our subscriber to remain vigilant about phishing scams and online security breaches. It is important to exercise discretion and caution when revealing personal data to unverified sources. We’ve created this online safety guide to help our subscribers protect themselves. What is phishing? Phishing is a cybercrime where potential victims are lured into providing sensitive data such as personal information, bank, and credit card details, account usernames, and passwords. The cyber-criminal sends phishing emails, SMS, or online messages posing as authentic messages from a legitimate institution (e.g. bank, service provider, social networking site, etc) that the potential victim has dealings with. The collected information can then be sold off to other cyber-criminals and used to access the victim's various accounts for purposes of stealing their identity or withdrawing money from their banks and credit cards. Scammers often detect the IP address of your internet connection (whether it be on mobile or your home internet connection) to ascertain your telecommunications provider. By adding your provider’s name to the phishing attempt, scammers attempt to add false legitimacy to their message. Common phishing scams Emails that look like they are from your bank or telecommunications provider, asking you to click on a link to update your bank details on a fake website Online advertisements or pop-up messages are seen while browsing which informs you’ve won a prize or lottery or have an unclaimed refund Suspicious or out-of-character messages or posts on social media from a friend asking you to click a link. This usually happens if your friend’s account is being accessed by a scammer (human or machine) designed to phish, scam or infect other accounts. Websites impersonating a charity or shop, or made to look like popular websites, with slightly different spelling in the website address Telephone calls from someone pretending to be from a company you interact with, asking you to confirm all your personal or payment information before they will give you an important message Common “hooks” of phishing attempts and tips for dealing with them Too good to be true - They usually have attention-grabbing statements like you have won an iPhone, a holiday, a lottery, or that you will be receiving a large sum of money. Remember that if it seems too good to be true, it probably is. It's best to be suspicious and cautious of such messages. Links - Phishing attempts almost always include a link or a button that is just begging to be clicked. Once clicked, it often leads to a fake website that mimics the look and feel of a legitimate institution's real website. Viruses and other malware may also end up infecting your device upon clicking such links. If you receive any suspicious emails with links in them, simply copy the link and paste it into Google. If it's a common scam, you'll see plenty of search results about it. Request for personal information: Ask yourself why your personal information is being requested, especially if the request appears to come from an organisation that should already have your details. Head directly to the bank's (or other organisation's) website as you normally would instead of using any links in the email. If they really do require you to update your details, you will almost always be notified after you log in. If you’re concerned, ring your bank or visit your local branch to see if they know what's going on. Threats - Another approach used by cyber-criminals is creating fear that something is at risk, like your bank account getting closed or your internet service getting suspended. These statements cause concern and are hard to ignore. Remember, you can always contact your bank or mobile service provider to confirm exactly what's going on. Sense of Urgency - An impending account closure or a time-limited prize pressures the victim to act immediately and disregard common sense to first verify the truth of the message Poor grammar – Often phishing attempts can include unusual phrasing, poor grammar or spelling, broken formatting or images that don’t load properly. The company’s name may be listed slightly differently, for example, “TPG Internet” instead of “TPG Telecom”. Attachments - Phishing attempts may also entice you to open an attachment, like photos, videos, documents, etc. Viruses and other malware may end up infecting your device upon opening such attachments. To protect yourself, do not open or download any attachment if you do not know or trust the sender. Check the sender’s email address (not just their name). Contact from a company you don’t deal with – For example, you receive a message from a bank or a company you aren’t with. Ask yourself why you would be receiving a refund or needing to pay an invoice to a company you don’t have a relationship with Example of phishing attempts What to do if you think you’ve received a scam message purporting to be from TPG Please do remember, TPG will never send an unsolicited email, SMS, or message requesting you to provide your username, password, personal and banking details. If you've received a suspicious email, SMS, or message purporting to be from TPG, you should forward it as an attachment to support@tpgmobile.sg. Always make sure the URL (website address) such as https://www.tpgmobile.sg/ or https://novus.tpgmobile.sg/ is spelled correctly in the address bar of your web browser Do not click any links, survey forms or buttons in the phishing message. Do not open or save any attachment For more information on phishing scams in Singapore and how to spot them, visit the Ministry of Communications and Information website: https://www.csa.gov.sg/gosafeonline/go-safe-for-me/homeinternetusers/spot-signs-of-phishing.
  15. TPG offers free unlimited data roaming in Malaysia and Indonesia 25 June 2019 - TPG will offer free unlimited data roaming in Malaysia and Indonesia for its subscribers from mid-July 2019. TPG subscribers can enjoy hassle-free roaming as part of their existing service without any additional roaming subscription. While roaming, users can also make unlimited calls to Singapore mobile numbers and 20 call minutes to Singapore fixed lines. All incoming calls and SMS are free. The company’s Executive Chairman, David Teoh, said, “TPG is pleased to offer free unlimited data roaming in Malaysia and Indonesia. These two countries are two of the top travel destinations for Singaporeans due to their proximity, so many of our customers will be able to save and break away from existing high roaming charges.” “These are just one of the many product enhancements we are launching so that our customers can always stay connected and benefit more from our service. Customers can look forward to many other innovations we are planning to bring into the market,” added Mr Teoh. Six months after its launch, TPG’s free Service Trial plan is proving to be extremely popular with subscriber numbers approaching 200,000 and more customers signing up every day. The Service Trial plan remains open for registration at www.tpgmobile.sg so that as many customers as possible can experience the service ahead of TPG’s upcoming full commercial launch. TPG will provide update about its roaming service and any upcoming product launch on its Community forum at www.tpgmobile.sg/community
×